Job Post

Senior Sales Operations Specialist
CarGurus
2 Canal Park, 4th Floor
Cambridge, MA 02138
Senior Sales Operations Specialist
Location:Cambridge, MA
Details:

Details 

The CarGurus Sales Operations team is looking for a Senior Sales Operations Analyst to evaluate CarGurus’ current sales process, data collection & governance practices, and general landscape of sales enablement and business intelligence tools.  Based on this evaluation, the ideal candidate will make recommendations on new tools and processes to drive sales efficiency & velocity and clean data for business insights to help scale the business to the next level of growth. The candidate must be a self-starter, and should be able to manage numerous tasks and projects concurrently.

Responsibilities:

  • Expand upon documentation of current sales process and identify areas where automation is required to drive scale or velocity
  • Determine and recommend new productivity and business management tools taking into account implementation time and cost, return on investment, SFDC integration, ease of use, and rollout process including end user training
  • Size current data integrity issues and map out plan to fix historical data and implement controls to prevent repeat issues in the future
  • Collaborate with BI Manager and Sales Leadership to bolster weekly management reporting, Board packages, and other business reporting as needed
  • Institutionalize SFDC data governance and drive adoption
  • Enable real-time reporting of pipeline, bookings, and sales performance through data management and reporting automation
  • Bachelor’s degree in business, finance, or related field

Qualifications:

  • 3 to 5 years of experience in Sales Operations
  • Demonstrated SFDC proficiency (certified a plus)
  • Experience with sales automation, enablement, reporting, and business intelligence tools
  • Project management experience
  • Excellent communication skills
  • Relentless focus on problem solving and process improvement
Dealer Account Executive
Location:Cambridge, MA
Details:

This role will entail selling CarGurus newest advertising products and services to automotive dealerships across the United States and internationally. The Dealer Account Executive will be strong at presenting CarGurus offerings and benefits as an inside sales professional (primarily over the phone and also via email).

As an inside sales position, it is critical that candidates be persuasive, self-starters and will be expected to manage your own time, set priorities and meet monthly goals.

CarGurus dealers have various concerns and questions about CarGurus so candidates will need to also wear a customer service hat and be able to listen and respond to dealers and solve their issues within a reasonable amount of time. In this role, candidates must also be comfortable conveying issues to the rest of the CarGurus organization. As such, candidates must bring strong analytic and presentation skills.

QUALIFICATIONS

  • 3+ years of proven inside sales experience and closing ability
  • Strong sense of customer service
  • Good organizational skills
  • Strong internal motivation
  • Bachelor's degree
  • Industry Experience a Plus

ADDITIONAL INFORMATION

All your information will be kept confidential according to EEO guidelines.

Dealer Account Executive
Location:Dublin, Ireland
Details:

This role will entail selling CarGurus newest advertising products and services to automotive dealerships across the UK and internationally. The Dealer Account Executive will be strong at presenting CarGurus offerings and benefits as an inside sales professional (primarily over the phone and also via email). 

As an inside sales position, it is critical that candidates be persuasive, self-starters and will be expected to manage your own time, set priorities and meet monthly goals.

CarGurus dealers have various concerns and questions about CarGurus so candidates will need to also wear a customer service hat and be able to listen and respond to dealers and solve their issues within a reasonable amount of time. In this role, candidates must also be comfortable conveying issues to the rest of the CarGurus organization. As such, candidates must bring strong analytic and presentation skills.

QUALIFICATIONS

  • 3+ years of proven inside sales experience and closing ability
  • Strong sense of customer service
  • Good organizational skills
  • Strong internal motivation
  • Bachelor's degree
  • Industry Experience a Plus

ADDITIONAL INFORMATION

All your information will be kept confidential according to EEO guidelines.

Customer Success Specialist (German Speaking)
Location:Dublin, Ireland
Details:

The Customer Success Manager is focused primarily on new dealer clients and is tasked with making sure those accounts start off on the best possible trajectory through implementation, training, and responding to the customer’s specific needs.   They will be able to provide an exceptional level of customer support, have the ability to proactively reach out to customers, and act as empowered thought leaders in our relationship with clients at all lifecycle stages. 

Objectives:

  • Provide exceptional levels of technical and business expertise; guidance; education; thought leadership; and high touch customer support for new and existing CarGurus dealer clients.
  • Respond to inbound channels and also be comfortable using experience and judgement to determine when and how it is necessary to proactively reach out to customers.
  • Effectively deliver the value proposition of CarGurus while enforcing policies, sharing best practices, and responding to customer’s needs with your best judgement
  • Effectively communicate, coach, and support customers through both phone and email channels.
  • Work collaboratively as part of a larger sales and support team by documenting activities and working in concert with other departments and colleagues

Qualifications:

  • 3-5+ years account management/support experience
  • Outstanding communication and listening ability
  • Strong sense of customer service and engagement
  • Good organizational skills and attention to detail
  • Ability to work independently and exercise good judgement as an empowered individual contributor
  • Salesforce experience a plus
  • Fluent in German
  • Industry experience a plus
  • No expectation of travel required

 

Regional Sales Director - Philadelphia
Location:Philadelphia
Details:

Our Regional Sales Director will seek to build relationships with Dealer Sales Managers and automotive dealerships. The Director's primary responsibility will be to represent CarGurus in a designated territory, consult with that territory’s automotive retailers, reviewing on-line business practices, and consulting with dealership management and Internet department staff. 

Responsibilities include:

  • Develop and aggressively grow direct relationships in a designated geography through prospecting, cold calls and relationship development
  • Create and manage relationships with area automotive retailers by demonstrating value as an on-line marketing strategy consultant
  • Ensure customer satisfaction by responding quickly and accurately to dealer concerns and needs and following thru on prompt resolution
  • Provide in-depth analyses and reports regarding field activities and dealership progress
  • Provide written and verbal feedback to the product and operational teams on new product ideas and/or suggested modifications to existing products
  • Manage and monitor all contracts as well as account receivables

 QUALIFICATIONS

  • 5+ years of direct sales experience 
  • Automotive experience required
  • Willingness and ability to travel on a frequent basis within a defined territory
  • Strong business consulting, analysis and reporting skills
  • Ability to work independently from a remote/home office
  • Motivated self-starter with the desire to succeed in a fast-paced rapidly growing company
  • Proficient in Microsoft Word, PowerPoint, Excel and Outlook

 

Regional Sales Director- NE
Location:New England
Details:

Our Regional Sales Director will seek to build relationships with Dealer Sales Managers and automotive dealerships. The Director's primary responsibility will be to represent CarGurus in a designated territory, consult with that territory’s automotive retailers, reviewing on-line business practices, and consulting with dealership management and Internet department staff. 

Responsibilities include:

  • Develop and aggressively grow direct relationships in a designated geography through prospecting, cold calls and relationship development
  • Create and manage relationships with area automotive retailers by demonstrating value as an on-line marketing strategy consultant
  • Ensure customer satisfaction by responding quickly and accurately to dealer concerns and needs and following thru on prompt resolution
  • Provide in-depth analyses and reports regarding field activities and dealership progress
  • Provide written and verbal feedback to the product and operational teams on new product ideas and/or suggested modifications to existing products
  • Manage and monitor all contracts as well as account receivables

 QUALIFICATIONS

  • 5+ years of direct sales experience 
  • Automotive experience required
  • Willingness and ability to travel on a frequent basis within a defined territory
  • Strong business consulting, analysis and reporting skills
  • Ability to work independently from a remote/home office
  • Motivated self-starter with the desire to succeed in a fast-paced rapidly growing company
  • Proficient in Microsoft Word, PowerPoint, Excel and Outlook

 

 
Director of Sales
Location:Cambridge, MA
Details:

The Director of Sales is responsible for leading and coaching a 90-person team focused on direct new acquisition sales.  This team carries the sale from initial engagement through contract & close, primarily from an outbound sales effort. The Director will be responsible for setting the strategic direction of the group and developing tactics to ensure efficient and effective implementation. The successful candidate will have experience working in a fast-paced sales environment with relatively short sales cycles and high-growth expectations. This is an excellent opportunity for a motivated individual that wants to take a high-performing sales team and develop it into a mature, sophisticated sales operation.

Responsibilities

  • Manage a team of 90 inside sales and SDR reps reporting up through 8 managers
  • Work cross-functionally with other departments to communicate the needs of our customers and product requirements
  • Manage through metrics: both for reporting business results and directing coaching and training efforts
  • Drive the creation of the strategic annual sales plan
  • Implement optimal organization, process, and tactics to maximize close rates and revenue from each salesperson’s book of business
  • Effectively communicates, formally and informally, up and down the organization
  • Effectively and efficiently handles all aspects of sales management administration (forecasting, territory reviews, etc.)
  • Comfort with rolling out and reinforcing both sales process and sales methodology across the team
  • Administer a repeatable daily/weekly/monthly management and selling cadence
  • Exceptional in understanding how to motivate an inside sales team and achieve a consistent level of intensity and focus, each day
  • Focus on the ongoing career development of direct reports to help get them ready for larger challenges and future responsibilities
  • Successfully hiring, on-boarding, and coaching new team members 

Qualifications

  • BA/BS and/or Graduate degree; MBA preferred
  • 7+ years of managing a complex inside sales organization (50+ people, 4+ managers, $20m+ in revenue)
  • Track record of success and achievement in Sales and other pursuits
  • Experience selling software-as-a-service or other internet/technology subscriptions a strong plus
  • Effective user of technology tools, including CRM, to improve sales performance
  • Ambitious sales leader committed to the success of his/her team
Category: Sales & Business Development

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