Senior Performance Engineer

Date Posted: Thursday August 26, 2010

Company: Akamai Technologies

Location: Cambridge, MA

About the Team
Our Service Performance Teams are elite groups of highly skilled and motivated people who debug, measure, analyze, and improve our systems. They are generalists with deep technical understanding, both of software and the Internet, who enjoy taking a holistic view of complex systems.

About the Job
Service Performance is the Akamai group with end-to-end responsibility for ensuring our services are performing well. A well-performing service, in addition to being fast and available, also needs to be robust and well-operated. Service Performance Team members need to have very strong communication skills to enable them to work across all areas of the company (especially engineering, operations, networking, and technical services.

Responsibilities
* Gathering and analyzing data to root out errors, discern trends and diagnose complex customer-facing issues (pre- and post-sale)

* Responding to incidents, but more importantly preventing incidents through pro-active analysis and monitoring
* Using quality metrics, reviewed with executives, to shine a light on areas of improvement for the whole company
* Use home-grown and commercial tools to measure, analyze, and characterize performance, robustness, and scalability of large distributed systems
* Debug complex service issues: service incidents, complex customer setups, field trials, performance issues, and availability issues
* Enable specific capabilities to our operational networks that are outside the capabilities of our Operations group
* Work across all technical areas in the company to enable innovative new solutions that span multiple technologies and services, often to meet specific customer needs

Basic Qualifications 

* Master’s degree in Computer Science, Electrical Engineering or a related quantitative discipline.

OR
* Bachelor’s degree in Computer Science, Electrical Engineering or a related quantitative discipline with a minimum of 5 years of relevant experience in a high tech environment.

Desired qualifications
* Advanced technical skills in troubleshooting and problem resolution for a content delivery/streaming media environment.
* Advanced programming skills in C/C++ programming or Perl scripting for Linux and Windows operating systems.
* Thorough understanding of distributed systems, network routing, Internet principles and statistical data analysis.
* Demonstrated knowledge of network protocols and implementations (DNS, TCP/IP, UDP, HTTP, SSL), routing protocols (BGP and OSPF) and application-level protocols (overlay routing and Peer-to-Peer file sharing protocols).
* Solid oral/written communication skills and the ability to work in a team environment.

Other Information
* Is relocation available for this position: No
* Is US Citizenship required: No
* Is a Security Clearance Required: No
If yes, applicants selected will be subject to a government security investigation & must meet eligibility requirements for access to classified information.

About Akamai
Akamai provides market-leading managed services for powering rich media, dynamic transactions, and enterprise applications online. Having pioneered the content delivery market more than a decade ago, Akamai's services have been adopted by many of the world's most recognized brands across diverse industries. Since its start in 1998, Akamai has grown from a research “big idea” into one of the world’s most successful technology companies, with consistent profitability and inclusion as an S&P 500 company. With more than 2,000 employees and over 65,000 servers located around the globe, Akamai is committed to innovation in technology and service. Akamai has transformed the Internet into a more viable place to inform, entertain, advertise, interact, and collaborate. Akamai - Powering a Better Internet.

Contact us!
If you're excited by Akamai and would like to help change the online landscape please apply to the link below.

https://jobs-akamai.icims.com/jobs/4123/job

Akamai Technologies is an Affirmative Action, Equal Opportunity employer (M/F/D/V) that values the strength that diversity brings to the workplace.