Project Manager

Friday January 11, 2013

266 Second Ave
Waltham , MA 02451

The Project Manager is in charge of managing a portfolio of Bit9 implementation engagements from project management delivery perspective. This includes project planning, deliverables tracking, client relationship development, client team member management and oversight, team progress, project status, budget reporting, decision making, meeting facilitation, and other project management related activities.

Depending on the structure of the project, the Project Manager leads Bit9 solution architects and technical consultants to ensure successful customer implementations of the Bit9 product. The implementations include organizational and operational work streams along with the technology deployment. The Project Manager also provides input and maintains project management documentation as it relates to project delivery.

The Project Manager is comfortable living in the customer's realm as well as building a partnership with cross-functional groups throughout Bit9. A strong desire for success and a positive demeanor is essential to this job. The ideal candidate will have a strong understanding of the service-oriented nature of this position, knowledge of security technologies and best practices, and proficiency in Windows and IT technologies.

Essential Duties & Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned to meet business needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Responsibilities Include

  • Effective project management of Bit9 services engagements
  • Lead Bit9 services implementation project team (solution architects, technical services consultants) for each implementation
  • Manage a portfolio of projects
  • Work closely with customer project managers to document success criteria, project milestones, action items, and issues
  • Adapt project management approach depending on type of implementation and customer needs
  • Think strategically about customer success and adapts approach based on individual customer needs
  • Create and maintain all project artifacts, including project plans, issue logs, status reports, agendas, meeting notes, SOWs, RACIs, swim lanes and process flows
  • Identify dependencies and integrate into work breakdown structures and project plans
  • Communicate effectively at both the executive and project level to ensure consistent messaging and appropriate escalation
  • Project status reporting at both a project team and executive level
  • Manage and report on project hours and budget
  • Manage to statements of work
  • Work closely with customer project team to solve implementation issues
  • Work with Bit9 Technical Support and Engineering (when appropriate) to ensure customer issues are resolved in a timely manner
  • Drive action items to resolution with speed and quality
  • Foresee risk and implements mitigation strategies
  • Facilitate customer design workshops
  • Scope services engagements and write statements of work
  • Work strategically with sales on enterprise prospects to creates presentations and present services offerings
  • Provide market and product feature input to product management and engineering
  • Responsible for maintenance of best practices and methodology documentation
  • 25-30% overnight travel
  • Model Bit9 core values: Accountability, Creativity/Resourcefulness, Energy/Passion, Leadership, Integrity/Honesty, Smart/Critical Thinking, Teaming

Qualifications & Requirements

  • BA/BS in Computer Science, or equivalent work experience
  • 5+ years field project management consulting experience
  • Proven ability to lead a technical services project team
  • Ability to translate customer needs into technical, operational and organization solutions and recommendations
  • Ability to handle/manage multiple simultaneous engagements
  • Highly motivated with strong communication, organization, facilitation, presentation, reporting, and writing skills
  • PMP or equivalent work experience in project management
  • Experience with multiple operating systems, security policies and terminology
  • Knowledge of enterprise IT infrastructures, configuration, and management
  • Knowledge of Microsoft Windows configuration and management
  • Knowledge of IT security technologies and best practices
  • Experience with various types of training content development/maintenance
  • Proficient in Windows, XP, 7, 2003/2008 server and supporting technologies/products
  • Understanding of SQL and SQL Server
  • Skilled in MS Project and Visio
  • CISSP certification a plus
  • Help desk or ITIL service management a plus
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