OS X Desktop & Systems Support Specialist

Thursday January 03, 2013

Kendall Square
One Kendall Square
Cambridge, MA 02139


Cogo Labs is seeking an entry- to junior-level OS X Desktop & Systems Support Specialist to provide end-user support in a highly technical and fast-paced environment. The DSSS must be able to multi-task and communicate effectively as they provide computer support in a Mac/Linux environment with absolutely no Windows boxes.
 
This is a full-time, entry- to junior-level position, with full benefits and room for advancement in a fast-growing company.
 
Responsibilities:
 
On-board new employees & configure MacBooks.
Set up domain and email accounts with Google Apps.
Coordinate moves or changes in a laptop & desktop environment.
Diagnose and repair Mac hardware & software problems.
Assist in on-call efforts for off-hours maintenance and upgrades.
Provide OS X server administration (Workgroup Manager, TimeMachine Backups, Wiki, Web Services).
Help with off-site backups.
Additional duties as assigned.
 
Qualifications:
 
Excellent communication skills, both written and verbal.
Demonstrated ability to troubleshoot and resolve a wide range of hardware & software issues.
Experience working with Mac OS X on a Linux network.
Excellent organizational skills and attention to detail.
Proficiency in troubleshooting Mac computer hardware, software and network connectivity issues.
Familiarity with OS X/Linux command line.
Flexibility and willingness to work off-hours as needed.
Bachelors or Associates degree.
 
Bonus points for:
 
Apple certifications.
Backend Linux server administration (DHCP, DNS, VMWare, MySQL, firewall, Zabbix).
Frontend Linux support (maintaining Apache and nginx webservers, supporting developers).
Demonstrated proficiency in a programming or scripting language (Python is a plus).
Experience managing Open Directory.

Cogo Labs is seeking an entry- to junior-level OS X Desktop & Systems Support Specialist to provide end-user support in a highly technical and fast-paced environment. The DSSS must be able to multi-task and communicate effectively as they provide computer support in a Mac/Linux environment with absolutely no Windows boxes.

This is a full-time, entry- to junior-level position, with full benefits and room for advancement in a fast-growing company.

Responsibilities:

  • On-board new employees & configure MacBooks.
  • Set up domain and email accounts with Google Apps.
  • Coordinate moves or changes in a laptop & desktop environment.
  • Diagnose and repair Mac hardware & software problems.
  • Assist in on-call efforts for off-hours maintenance and upgrades.
  • Provide OS X server administration (Workgroup Manager, TimeMachine Backups, Wiki, Web Services).
  • Help with off-site backups.
  • Additional duties as assigned.

Qualifications:

  • Excellent communication skills, both written and verbal.
  • Demonstrated ability to troubleshoot and resolve a wide range of hardware & software issues.
  • Experience working with Mac OS X on a Linux network.
  • Excellent organizational skills and attention to detail.
  • Proficiency in troubleshooting Mac computer hardware, software and network connectivity issues.
  • Familiarity with OS X/Linux command line.
  • Flexibility and willingness to work off-hours as needed.
  • Bachelors or Associates degree.

Bonus points for:

  • Apple certifications.
  • Backend Linux server administration (DHCP, DNS, VMWare, MySQL, firewall, Zabbix).
  • Frontend Linux support (maintaining Apache and nginx webservers, supporting developers).
  • Demonstrated proficiency in a programming or scripting language (Python is a plus).
  • Experience managing Open Directory.
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