OS X Desktop & Systems Support Specialist

Thursday January 03, 2013

Cogo Labs is seeking an entry- to junior-level OS X Desktop & Systems Support Specialist to provide end-user support in a highly technical and fast-paced environment. The DSSS must be able to multi-task and communicate effectively as they provide computer support in a Mac/Linux environment with absolutely no Windows boxes.

This is a full-time, entry- to junior-level position, with full benefits and room for advancement in a fast-growing company.

Responsibilities:

• On-board new employees & configure MacBooks.
• Set up domain and email accounts with Google Apps.
• Coordinate moves or changes in a laptop & desktop environment.
• Diagnose and repair Mac hardware & software problems.
• Assist in on-call efforts for off-hours maintenance and upgrades.
• Provide OS X server administration (Workgroup Manager, TimeMachine Backups, Wiki, Web Services).
• Help with off-site backups.
• Additional duties as assigned.

Qualifications:

• Excellent communication skills, both written and verbal.
• Demonstrated ability to troubleshoot and resolve a wide range of hardware & software issues.
• Experience working with Mac OS X on a Linux network.
• Excellent organizational skills and attention to detail.
• Proficiency in troubleshooting Mac computer hardware, software and network connectivity issues.
• Familiarity with OS X/Linux command line.
• Flexibility and willingness to work off-hours as needed.
• Bachelors or Associates degree.

Bonus points for:

• Apple certifications.
• Backend Linux server administration (DHCP, DNS, VMWare, MySQL, firewall, Zabbix).
• Frontend Linux support (maintaining Apache and nginx webservers, supporting developers).
• Demonstrated proficiency in a programming or scripting language (Python is a plus).
• Experience managing Open Directory.