OnForce Technology Services Representative

To Apply: mike.fiske@onforce.com

Date Posted: Tuesday September 07, 2010

Company: OnForce

Location: Lexington, MA

Position Description:

The OnForce Technology Services Representative serves as the primary business contact for individual and SMB clients and is responsible for client satisfaction. The Technology Services Representative is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization to ensure quality. In addition, the Technology Services Representative will should build relationships with clients to encourage new and repeat business opportunities.    IT or consumer electronics reseller/retail experience is a plus in the OnForce Technology Services Representative position.

Responsibilities:

• Support individual and SMB customers.
• Apply product knowledge to make educated recommendations to customers.
• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Ensures that client issues are dealt with in an efficient manner, informing the Executive Account Manager of any problems that may arise.
• Communicates the client's goals and represent the client's interests to the team.
• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
• Understanding of company capabilities and service, and effectively communicates all offerings to the client.
• Practices effective, ongoing customer relationship management techniques
• Provide support to customers – from e-mail, phone and customer portal inquiries.
• Make recommendations to Senior Director of OnForce Service regarding work order structure and content for customers to achieve optimal results in the OnForce marketplace.

Requirements:

• Understanding of Apple products and applications.
• Proven Account Management skills required in order to create, maintain and enhance customer relationships.
• Minimum 2 years of Account/project management experience.
• Extremely detail oriented.
• Motivated, goal oriented, persistent and a skilled negotiator.
• High level of initiative and work well in a team environment.
• Excellent written and oral communication skills.
• Handles deadline pressures well.
• Plans and carries out responsibilities with minimal direction.
• Undergraduate degree preferred but not required