SS&C Intralinks: Desktop Support Engineer
685 3rd Avenue
New York, NY 10017

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Desktop Support Engineer

About the Team:

We are seeking a Desktop Support Engineer to join our 11 member Global IT Services and Infrastructure team. We have full time staff in Boston, London, and Singapore as well as New York City to support the Organization. We support Office 365 and Active Directory for the company as well as Single Sign-On. The team also has two systems engineers that support our corporate applications and infrastructure.

Overview:

In this role you will be responsible for troubleshooting employee incidents and requests that come through the IT Services ticketing system. In addition, you will be responsible for managing onboarding and offboarding of employees in the New York Office and our Remote US workforce. We have a team of systems engineers that serve as an escalation point, and a resource for tackling new technologies.

Day to Day:

  • Answer, evaluate, and prioritize employee service requests via ServiceNow portal as well as E-mail, IM, or in person
  • Perform equipment setup for new/current employees (hardware/software installation/Mobile phone/Etc)
  • Demonstrate your ability to apply sound process to troubleshooting incidents
  • Communicate effectively with technical and non-technical customers
  • Collaborate with the team to maintain Jamf for our Mac computers
  • Work with hardware vendors for warranty repairs and replacements
  • Maintain IT asset inventory
  • Participate in our on-call rotation

Minimum Experience:

  • Minimum of 3 years experience with MacOS
  • Minimum of 3 years experience with Windows 10
  • Minimum of 3 years of troubleshooting and installation experience - software, hardware (desktops, laptops, tablets, Smartphones)
  • Interest in technology and understanding of technical issues
  • Multi-tasking and effective time management skills

Certifications Preferred:

  • Comptia A+
  • Comptia Net+
  • Apple Certified Support Professional (ACSP)
  • Jamf CCT
  • Microsoft MTA/MCSA/MCSE

It would be great if you also had:

  • Microsoft O365 and Microsoft Office Suite
  • Proficiency using remote access tools like Zoom, bomgar, webex, etc.
  • Experience with ServiceNow platform preferred
  • Experience with Microsoft Deployment Toolkit (MDT) preferred

#WhyJoinIN:

This role offers you a great opportunity to join an IT team that runs effectively and collaborates routinely to make sure everyone on the team has the opportunity for growth. We want you to enjoy your job while being wildly productive serving out end users.

Full-time

Employee Testimonials

Peter Frintzilas
Former Senior Vice President and Head of Corporate Strategy

“I am very excited about the next evolution of Intralinks.  We have the unique opportunity to build upon the strength of our brand and experience in the financial services industry to create a portfolio of critical applications that help facilitate the world’s most strategic transactions and banking relationships.  With the decision to invest in new cutting-edge cloud, security, artificial intelligence, and machine learning technologies, coupled with our top-notch employees, a rock star executive team and a world class PE ownership firm, we are on the path to create an industry leading FinTech company.”

Elena Dolghi
Former Director, Global Talent Acquisition & People Analytics

“Intralinks is where innovation and passion live. As the premier technology partner for global banking, deal making and capital markets our vision is synonymous with trust, quality and expertise.

I am proud to be part of this dedicated team committed to the development of our employees and success of our customers. Our people is at the core of everything we do and the main reason for our success, and we are always on the lookout for great talent to keep building upon quality, expertise and trust!”