UiPath: Customer Success Manager, BFSI
90 Park Ave.
New York, NY 10016


Employee Testimonials

Paul Punguta
Quentin Brandon
Tejus Venkatesh

UiPath is the fastest-growing enterprise software company in history. Our team grew to over 2,900 employees today, across 26+ offices in 20 countries... In just a few years.

Our culture is embedded into our DNA, guiding us every step of the way. Were fast, immersed, humble and bold. And thats not just words on the walls.

Eliminating time-consuming tasks means people get to do more of what they love. Its an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement.

We make robots, but we hire people. Would you like to be part of this journey?

Our Customer Success team advises and guides a wide variety of customers, ensuring they launch UiPath successfully, adopt it widely and are continually driving business value from UiPath.

RPA Customer Success Managers are entrusted with some of UiPaths largest and most strategic customers, working with stakeholders across all parts of the business and at all levels (including the C-suite), to drive increased adoption of UiPath and to improve the overall quality and maturity of its use.

A major area of responsibility for RPA Customer Success Managers is helping customers structure and manage company-wide UiPath deployments, coaching the customers project team on UiPaths deployment methodology, and helping them to develop an appropriate change management strategy that maximizes adoption, self sufficiency and business value.

Working closely with UiPaths Account Executives and Solutions Engineers, part coach, project manager, business consultant and product expert, our RPA Customer Success Managers are continually focused on helping some UiPaths largest customers improve their team communication and to be successful with UiPath.

What You Will Be Doing

Empathize with every aspect of the customer experience, putting customers needs first

Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty

Conduct workshops, trainings, business reviews and proactively suggest solutions to common customer challenges

Continually identify and develop new uses for UiPath that drive adoption and that align to customers business needs and strategic goals

Proactively spot and correct any issues that could affect customer satisfaction or retention

Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self sufficient

Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers

Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials

Help drive customer references and case studies

Promotes UiPath Premium Support offering and professional services engagements

What You Will Bring

A degree in Computer Science of Business is preferable

Fluency in written and spoken English is mandatory

2-3 years working with customers in the BFSI vertical

3-5+ years relevant work experience in a customer-facing, customer success, account management or strategic consulting organization.

Previous experience with working with Automation Anywhere, Blue Prism, Pega or Nice is preferred

SaaS and Cloud experience a benefit

Solid technical background with hands on experience in digital technologies

Experience in technical support, project management, technical sales and consultancy Previous experience in application or implementation support domain is a plus

Familiarity with software development life-cycle

Excellent verbal and written communication skills

Strong analytical and problem-solving skills

Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.

Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.

Proven track record in a highly-professional customer service in a dynamic, start-up environment.

Diplomacy, tact, and poise under pressure when working through customer issues.

Willingness to travel approximately 40%-50%

Life at UiPath sometimes feels like a roller coaster. It comes with changes and challenges, but also with a lot of learning opportunities.

At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.


Employee Testimonials

Paul Punguta
Paul Punguta
Project Manager - Finance

This is my 4th position in 2 years. Every time I wanted to take a new challenge, I got nothing but support. My favorite quote is: "If you do not know where you are going, any road will take you there." UiPath gave me the chance to find out where I was going.

Quentin Brandon
Quentin Brandon
Product Manager

Joining UiPath, I got to participate in customer projects that will forever reshape the Japanese workplace, worked on technologies such as RPA-enabled chatbots, and recently joined the product team to further improve UiPath based on our users feedback. What an exciting 8 months!

Tejus Venkatesh
Tejus Venkatesh
RPA Evangelist

Every one of us enjoys the autonomy in our work, and this helps us nurture our Start-up like culture. However, we constantly challenge our peers and also leaders on their actions and decisions to bring the best for UiPath.

Gabriel Pana
Gabriel Pana
Vice President of Sales

I have been working with UiPath since early 2016, when we were only 30 people in a small office. Since then we grew to be more than one thousand in global offices that span Americas, EMEA and APAC. It is quite a journey that I am happy to be part of, allowing me to learn more about our global customers and myself in a global context. UiPath gave me the possibility to discover and learn, more than any other company I’ve worked with.

Mina Deckard
Mina Deckard
Senior Content Writer

UiPath is a beast. A hungry, voracious, magnificent beast. As with any beast, the more you feed it the more it wants. But the ride will be spectacular! An open water adventure. For me, the only way out will always be in.

Mihai Pricochi
Mihai Pricochi
RPA Technical Pre-Sales Lead - EMEA

It's almost surprising how dynamic UiPath is and how easy it was for me to relocate to a new region. My managers, and the whole team really, have always been supportive and encouraged me to look for new challenges. With UiPath I have a great opportunity to travel around the world, from the US to Tokyo, New Zealand, Australia, and almost all Europe.