UiPath is the fastest-growing enterprise software company in history. Our team grew to over 2,900 employees today, across 26+ offices in 20 countries... In just a few years.
Our culture is embedded into our DNA, guiding us every step of the way. Were fast, immersed, humble and bold. And thats not just words on the walls.
Eliminating time-consuming tasks means people get to do more of what they love. Its an inspiring, high stakes challenge that motivates us, and this common passion bonds UiPath employees globally. We all strive every day to be better and to accelerate human achievement.
We make robots, but we hire people. Would you like to be part of this journey?
Our Customer Success team advises and guides a wide variety of customers, ensuring they launch UiPath successfully, adopt it widely and are continually driving business value from UiPath.
RPA Customer Success Managers are entrusted with some of UiPaths largest and most strategic customers, working with stakeholders across all parts of the business and at all levels (including the C-suite), to drive increased adoption of UiPath and to improve the overall quality and maturity of its use.
A major area of responsibility for RPA Customer Success Managers is helping customers structure and manage company-wide UiPath deployments, coaching the customers project team on UiPaths deployment methodology, and helping them to develop an appropriate change management strategy that maximizes adoption, self sufficiency and business value.
Working closely with UiPaths Account Executives and Solutions Engineers, part coach, project manager, business consultant and product expert, our RPA Customer Success Managers are continually focused on helping some UiPaths largest customers improve their team communication and to be successful with UiPath.
What You Will Be Doing
Empathize with every aspect of the customer experience, putting customers needs first
Maintain high levels of customer engagement (including on site meetings) with a focus on customer satisfaction and loyalty
Conduct workshops, trainings, business reviews and proactively suggest solutions to common customer challenges
Continually identify and develop new uses for UiPath that drive adoption and that align to customers business needs and strategic goals
Proactively spot and correct any issues that could affect customer satisfaction or retention
Coach customers to be product experts and train their teams on UiPath best practices so they become increasingly self sufficient
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials
Help drive customer references and case studies
Promotes UiPath Premium Support offering and professional services engagements
What You Will Bring
A degree in Computer Science of Business is preferable
Fluency in written and spoken English is mandatory
2-3 years working with customers in the BFSI vertical
3-5+ years relevant work experience in a customer-facing, customer success, account management or strategic consulting organization.
Previous experience with working with Automation Anywhere, Blue Prism, Pega or Nice is preferred
SaaS and Cloud experience a benefit
Solid technical background with hands on experience in digital technologies
Experience in technical support, project management, technical sales and consultancy Previous experience in application or implementation support domain is a plus
Familiarity with software development life-cycle
Excellent verbal and written communication skills
Strong analytical and problem-solving skills
Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption.
Strong communication and interpersonal skills. Proven experience building strong internal and external relationships.
Proven track record in a highly-professional customer service in a dynamic, start-up environment.
Diplomacy, tact, and poise under pressure when working through customer issues.
Willingness to travel approximately 40%-50%
Life at UiPath sometimes feels like a roller coaster. It comes with changes and challenges, but also with a lot of learning opportunities.
At UiPath, we value a range of diverse backgrounds experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, military and/or veteran status, or any other protected classes.
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