Job Post

Hardware Associate Product Manager
Toast
401 Park Drive Suite 801
Boston, MA 02215

Do you want to be part of a growing dynamic product team that is revolutionizing the restaurant industry?  If so, you are a Toaster.

Toast has built a powerful and easy to use Android tablet based Point of Sale and restaurant platform for restaurants, helping them operate more efficiently and connect with their customer base in new and innovative ways.  We have a rapidly growing customer base comprised of cafes, restaurants, bars & nightclubs.  We are passionate about how to help our customers grow their business, and how to provide a best in class user experience.  We strive to bring the best designs and products to our users.  The product management team works hand in hand with the engineering development team to steer and guide the process of developing new and improved products from conception to launch.     

On the product management team, you will interface with other Toast teams across Product, Engineering, UX, Marketing, Sales, Finance and Customer Support to build and shape innovative products. You will have the opportunity to interface with our restaurant customers (CIOs, CTOs, CMOs, managers and employees) directly to get feedback on product enhancements, issues and usability in order to inspire and inform how Toast continues to iterate and grow.

Responsibilities:

  • Work closely with the Toast product team to support business needs
  • Ability to write technical user stories, collaborate and communicate feature requests to Engineering team in a fast-paced, agile environment
  • Manage project schedules and resourcing plans
  • Document customer requirements and feature requests
  • Ability to manage multiple projects and fulfill product requests while meeting tight deadlines
  • Follow up with customers and prospects directly regarding product feedback and feature requests
  • Analyze test results and drive changes for improve products
  • Analyze and track product KPIs, setup calls with customers to understand how hardware products are performing in the field

Qualifications:

  • A minimum 2 years as a Business Analyst, Technical Analyst or Associate Product Manager in a fast-paced hardware development environment
  • Following skills are required: Bachelor’s degree or U.S. equiv. in Electrical Eng., Mechanical Eng. or related eng. field
  • Understanding of the hospitality space and the evolving market dynamics
  • Strong communication skills, including prioritizing, problem-solving and interpersonal relationship building
  • Proven time management and organization skills (must be able to prioritize workload and meet deadlines)
  • Experience with early stage technology development -leads through collaboration, demonstrated facilitation skills across different functions, motivated by collective success
  • Experience building strategic partnership with hardware vendors and suppliers
  • Strong understanding of hardware product development processes, from market research, user study, design, prototyping, production and post production quality support
  • Proven experience in bridging the technical and business sides of hardware projects; and ability to understand technology trends and their impact to the product roadmap.
Category: Software Engineering/QA

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An all-in-one restaurant technology platform with powerful tools to cut costs, drive revenue, and engage customers.

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