Job Post

Field Solutions Consultant
320 Summer Street
Boston, MA 02210
LogMeIn simplifies how people connect to each other and the world around them. With millions of users worldwide, our cloud-based solutions make it possible for people and companies to connect and engage with their workplace, colleagues, customers and products anywhere, anytime. LogMeIn is headquartered in Boston with offices in Bangalore, Budapest, Dublin, London, San Francisco, Fairfax, Wichita, and Sydney.
Our headquarters are two state-of-the-art buildings on Summer Street in the heart of Boston’s Innovation District that boast a 2,200 sq ft roof deck and patio. We work in an open and forward-thinking environment simplifying how people connect to each other and the world around them.
As a Field Solutions Consultant at LogMeIn, you are the technology expert during the sale cycle. Partnering with the Field and Internal Sales Groups, as well as other cross-functional teams involved in the customer onboarding experience. Working closely with Sales and the customer to explain, demonstrate and promote our technology in a digestible way. This is a critical role in helping our customers understand the ability of our products and setting up their experience with LogMeIn for success.
  • Act as the technical point of contact during the sales cycle running customized demonstrations, providing technical training and playing a key role in pilots and post-sale implementations with larger accounts
  • Monitor pilot activity, working closely with the client to ensure business requirements are well defined, system is configured appropriately and key pilot objectives are well defined
  • Work with client over the course of the pilot to ensure strong adoption of system usage is in place and the necessary metrics for the pilot are collected in order to create the ROI presentations at the conclusion of the pilot
  • The use of strong analytical skills is important to drill down into pilot data and provide meaningful analysis that will help drive business decisions and build value propositions
  • Understand LogMeIn system architecture, security and technical requirements and be comfortable leading presentations and discussions on these areas with client’s Chief Security Officers
  • Keep up to date on competitor’s products in the market and provide feedback and input to product marketing on roadmap requirements and product direction
  • Manage responses to RFQs/RFPs
  • Work closely with the engineering team on troubleshooting any issues, providing detailed input to diagnose and resolve client issues
  • Communicate with clients by email and phone as well as perform client visits for presentations and training workshops and attend trade shows from time to time
  • Bachelor’s Degree
  • Experience working with a Software, Cloud, SaaS technology provider
  • Strong presentation skills with the ability to build rapport with audience and present to all levels of an organization
  • Ability to handle diverse Q&A sessions during presentations
  • Strong project management skills managing both internal and client resources
  • Strong problem-solving capabilities with a ‘get it done’ attitude, helping to overcome any technical hurdles with the adoption and roll out of LogMeIn solutions during the presales process
  • Strong computer skills with an emphasis in Windows networking, desktop troubleshooting, knowledge of proxy servers, firewalls and TCP/IP. Basic knowledge of APIs preferred
  • Familiarity with VPNs, security protocols and standards, Helpdesk and CRM solutions
  • Team player with excellent oral and written communication skills with the ability to work independently when required
  • Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
  • Outstanding customer relationship skills - ability to penetrate accounts and build relationships
  • Strong organizational skills with a quality focus, a great team attitude, and analytical problem solving skills
  • Website experience -- includes experience with some or all of the following: HTML, .NET, ASP, JSP
  • JavaScript a plus
  • Contact Center or Support Center background would be advantageous
  • Ecomm and analytics experience is a plus
Category: Sales & Business Development

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Simplifying the way people connect to each other and the world around them. 


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