Executive Account Manager

To Apply: mike.fiske@onforce.com

Date Posted: Tuesday September 07, 2010

Company: OnForce

Location: Lexington, MA

The Executive Account Manager (EAM) serves as the day to day contact for the client and is responsible for identifying new revenue generating opportunities within our current client base.  The EAM serves as the point person for working closely with clients to strengthen and deepen existing customer relationships and increase revenue.

Responsibilities:

• Responsible for the supervision on one or more Account Managers.
• Responsible for identifying, developing and executing new business opportunities within established accounts.
• Research key accounts to gain understanding of their market and specific business model.
• Design account penetration development strategies and execute tactical plans.
• Partner with key clients to ensure entanglement with the OnForce product.
• Work closely with the outside sales team on accounts to grow revenue as well as support customer activities.
• Support the sales organization as necessary to meet the needs of existing and prospective customers.
• Visit client locations to obtain critical information about client markets and challenges. Present the benefits and expected results of partnering with OnForce.
• Make key decisions on Pros and Buyer status and analyze impact on OnForce’s revenue.
• Introduce customers to the OnForce system and provide consultative solutions to best utilize the platform to increase revenue, reduce costs, and improve return on investment. 
• Understanding of OnForce capabilities and services, and ability to effectively communicate all offerings to the client.
• Perform work order analysis for both new opportunities and existing customers.  Make recommendations regarding work order structure and content for customers to achieve optimal results in the OnForce marketplace.
• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Ensures that client issues are dealt with in an efficient manner.
• Communicate customer product needs to Product & Development team and serve as liaison between Product & Development team and customer during implementation phase of new product features

Requirements:

• Proven Account Management skills with experience developing, maintaining, and enhancing customer relationships
• Sales experience preferred, but not required
• Minimum 3 years of Account/project management experience
• Team management experience preferred
• Extremely detail oriented
• Technical competence (understand software, hardware, networks, etc)
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills
• Handles stressful situations and deadline pressures well
• Plans and carries out responsibilities with minimal direction
• Undergraduate degree