Job Post

American Well
eMail Client Marketing Manager
American Well
75 State St., 26th Floor
Boston, MA 02109

Company Description

American Well, a national leader in the rapidly growing field of telehealth, seeks a highly motivated and professional eMail Client Marketing Manager. We partner with the top health systems, health plans, employers, and digital health companies to deliver video doctor visits over mobile and web. We are changing the way healthcare is delivered by enabling every doctor to use telehealth with their patients, making care more accessible, affordable and convenient. Our goal is to bring care home.

Brief Overview:

The eMail Client Marketing Manager will play a critical role in the Marketing department. Specifically, the eMail Client Marketing Manager will be responsible for designing, developing and executing marketing programs for American Well’s hospital system, health plan, and employer clients as well as our direct to consumer services. The role requires an individual who has prior experience operating eMail and Direct Mail marketing programs as well as ideally experience developing marketing programs designed to engage patients and physician groups. This individual has a unique blend of strategic thinking and executional ability.

Job Description

  • Manage eMail Specialist and oversee all eMail and direct mail programs.
  • Plan and execute direct marketing engagement programs consisting of email, direct mail, and digital tactics across clients for patients and physician groups to promote awareness and drive patient engagement
  • Provide program strategy and guidance for clients to ensure successful implementation
  • Develop positive ongoing relationships with hospital system and health plan marketing teams and serve as an expert telehealth marketer
  • Help develop, maintain and present “Best Practices” that guide our clients’ engagement with patients, provider groups, employer groups.
  • Monitor and manage enrollment and utilization of client telehealth systems and their associated marketing programs
  • Oversee execution of client email programs in Silverpop, as needed
  • Manage monthly reporting for clients, as needed
  • Work closely with American Well Account Management, Professional Services, Visual Design, Content, and Technology teams to service our major clients
  • Manage vendors as needed to create marketing materials, videos, and emails.


  • 5-7 years of marketing experience with hands on, increasingly responsible eMail experience required
  • 3-4 years of healthcare industry experience desired
  • Excellent written and verbal communicator with strong project management skills
  • Ability to function effectively in a fast-paced environment
  • Experience with an email automation systems, Google Analytics and Survey Monkey
  • Bachelor’s degree required, ideally with a concentration in marketing, communications or business

Additional Information

Your Team:

Should you join American Well and the Marketing team, you can expect:

The marketing team is a collaborative, data-driven and creative team comprised of; corporate communications, corporate marketing, client marketing, and consumer marketing. Because American Well is the leader in a fast-growing industry, we have the dual opportunity and challenge of building our brand while we simultaneously educate and excite people about telemedicine. We are the company’s – and our clients – go-to marketing agency. We’re responsible for company branding and promotion, customer utilization and success, prospect and product marketing, as well as supporting client retention and business development through outreach, strategy, content, and events.

Working at American Well

American Well is changing how care is delivered through online and mobile technology. We make online doctor visits accessible to everyone for one-off care issues like colds or infections, and chronic condition management, such as diabetes or depression. We make the hard work of healthcare look easy and that requires a mission-driven mentality. We’re a “go getter” culture that pride itself on smarts, initiative, creative thinking, and a strong work ethic.

Our corporate headquarters are located in downtown Boston at 75 State Street –in the heart of the city. In addition to the opportunity to build the future of healthcare technology and a great location, we offer:

• Three weeks of vacation time

• 401K match

• Competitive healthcare, dental and vision insurance plans

• Free gym access – on-site

• Drop-off/pick up dry cleaning service

• Prime office space with views overlooking all of Boston

• Complimentary snacks and drinks

Category: Marketing

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