Job Post

Director of Human Resources Operations
343 Congress Street
Boston, MA 02110

Our Opportunity:

We seek a talented Director of Human Resources Operations in Boston, MA who is both strategic and tactical; and likes to build, rather than maintain. This is an excellent opportunity for human resources leaders who enjoy working in a fast-paced, entrepreneurial environment. 

If you are excited about moving fast and building on a foundation hands-on as we scale, then we want you to apply!

The successful candidate will provide leadership to a team of 3-5 direct reports on a variety of human resources programs, policies, and practices that enhance the employee experience in a high-growth organization. This person offers thought leadership regarding organizational and people-related strategy and execution; provides insightful data to guide decision-making and provides proactive solutions. They will manage a variety of strategic and long-range HR projects in support of our employee engagement, retention, high performance and HR service delivery goals.

What you’ll do:

  • Develop and own the HR Operations road map with continued focus on streamlining and automating business processes to create a value added HR organization that can effectively support our growing business
  • Manage the employee life cycle-new hire onboarding through the exit process
  • Manage the implementation of HR services and transaction processing
  • Handle employee relations and recommend solutions on issues and improvements
  • Develop, recommend and implement HR policies, guidelines and procedures
  • Evaluate current processes to identify areas for improvement through process improvement and technical solutions
  • Understand the business strategy and is able to interpret and drive programs and practices with a highly strategic focus
  • Provide exceptional project management and customer service mentality
  • Possess a deep understanding of state and local laws and regulations as they pertain to employee related issues
  • Help establish, build and maintain a culture to attract and retain top talent and leadership

What you’ll need:

  • Bachelor’s degree required, Master’s degree preferred
  • 7+ years of progressive leadership experience in Human Resources positions
  • Strong HR functional expertise in HR processes including employee relations and performance management
  • Extensive knowledge of HR Products and Services and awareness of HR strategy around talent identification, attraction, engagement and retention
  • HR Operational Management experience including compliance, policies and procedures
  • Project management skills and strong operational focus
  • Extensive employee relations experience with a strong ability to relate well to others, listen effectively, and build rapport
  • Excellent customer and business relation skills to partner with a wide range of stakeholders
  • Strong attention to detail and ability to take ownership
  • Excellent facilitation, presentation, coaching, verbal and written communication skills
  • In-depth knowledge of federal, state and local labor and employment laws
  • An operations mindset coupled with innovative thinking


Category: Corporate Functions

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