Job Post

Customer Support Specialist
BevSpot
250 Summer St, 4th Floor
Boston, MA 02210

About BevSpot:

In October of 2014, a team of Harvard and MIT students Alumni  set out to transform the beverage industry.  Since then, we’ve raised $19 million in funding and have rocketed to a team of almost 100.  With endless potential in a $1+ trillion global industry, we are modernizing the global beverage space by providing businesses with powerful technology, data and insights to better manage their businesses.
 
Join the BevSpot Customer Success team as a Customer Support Specialist!  This is the first fully-focused customer support role at the company and is a once in a lifetime opportunity to be the pioneer member of a high-impact new team. You will learn what it’s like to work at a quickly-growing SAAS company and cocktail recipes that will make you the life of the party, all the while having a direct opportunity to help our customers and play a key role in building the early-stage support team infrastructure each and every day.
We are looking for an enthusiastic and independent self-starter with a passion for customer service and creative problem solving. Our Customer Support team works closely with the rest of the Customer Success team to ensure the expectations of all our customers are being met and surpassed.
 
What you will do:
  • Field majority of incoming support requests (10 - 20 per day) via LiveChat, phone and e-mail.
  • Troubleshoot issues independently without documentation or clear solutions.
  • Communicate the customer voice clearly and effectively with Customer Success Managers, Product  and other stakeholders.
  • Contribute to our internal knowledge base to keep track of customer pain points and provide guidance on how to solve them.
  • Assist with internal operational tasks to ensure data integrity within customer accounts.
  • Feel a personal responsibility to organization-wide growth goals.
What an A+ Candidate looks like:
  • 1+ years  experience in a customer facing role, ideally in a SaaS or technical retail environment.
  • Exceptionally fast learner - you don’t ask the same question twice.
  • Ability to troubleshoot issues independently without documentation or clear solutions.
  • Interest in the restaurant industry and the folks who work therein.
  • Strong team player but still very comfortable as a self-starter.
  • Thrives in a multitasking environment and can adjust priorities on-the-fly.
  • Strong empathy for customers and passion for their success. You are not afraid to take full ownership of complex problems and see them through from start to finish.
BevSpot Perks:
  • A chance to work with extremely smart motivated people in a high growth    environment
  • Competitive Salaries
  • 401K Plan
  • Comprehensive Health, Dental, Vision, Life Insurance
  • “Two to Infinity” Unlimited Vacation Policy (Yes, you’re REQUIRED to take off a
  • least two weeks per year)
  • Catered Friday Lunches
  • Bi-Weekly After Work Drinkups
  • Free Snacks/Beverages
  • Cold Brew Keg
  • Beer Keg (we have an in-office bar!)
  • Company-sponsored volunteer days
  • Working alongside  these shining faces

 

Category: Client Services

See What It's Like To Work Here

Working alongside the best bar managers, beverage directors and sommeliers, BevSpot has built an online platform that bridges disparate bar systems and allows our users to get back to doing what they love.

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