Job Post

Customer Success Ninja
ezCater
101 Arch Street
Boston, MA 02110

In the US alone, businesses order $21B of food for meetings – and ezCater.com is the #1 online marketplace for ordering that food. We’re backed by Insight Venture Partners and have grown 3X each year. That’s not good enough. 10X growth is out there, and we want it.

Fanatic and fantastic customer service is the spice in our secret sauce. One client put it well: "This is my first call to you guys, and I feel like I'm talking to a friend. I trust you already."  

We are looking for enthusiastic, motivated, hard-working individuals to come join our team as Customer Service Ninjas. You'll review -- and create -- food orders, convince customers and restaurants that they're in good hands with us, and solve puzzles while providing high-quality customer service over the phone, live chat, or via email. ezCater is more than doubling in size every year. Opportunity for you abounds!

Please: 

  • Have excellent phone and email skills,
  • Be very comfortable with computers and the Web, and
  • Love to be busy -- really busy -- and then go home and forget all about it.

This is a full-time salaried position that begins on April 10, 2017. We have the following shifts available:

  • Monday - Friday 8am-4pm
  • Tuesday - Saturday 12pm - 8pm
  • Tuesday - Saturday 3pm - 11pm
  • Sunday - Wednesday 7am - 5pm
  • Sunday - Thursday 7am-3pm

 

You must come to our Downtown Crossing Boston office daily for your first six weeks of training. After training, you will have the opportunity to work from home once per week for day shifts and several times per week for night shifts. When you work from home, please have an appropriate set-up: a quiet place and hard-wired, high-speed web access. We'll provide a computer, a headset, and VOIP phone service. 

Please respond with a resume and a cover letter explaining why this job is perfect for you --and you for the job. Please address the cover letter to Kristen Chapin, Director, Talent Ops.

 

Here’s what you’ll get from us: Cash, stock options you’ll help make worth a lot, sane working hours, the usual holidays, all-you-can-eat vacation, 401K, health/dental/FSA, long-term disability insurance, subsidized T-passes, a great office smack-dab in Boston’s Downtown Crossing, a tremendous amount of responsibility and autonomy, wicked awesome co-workers, cupcakes (and many more goodies), and knowing that you helped get this rocket ship to the moon.

 

 

Category: Client Services

See What It's Like To Work Here

ezCater is the nationwide marketplace for business catering. Our online ordering, reviews, and 5-star customer service provide reliable catering for any meeting.

 

60 day posting for only $99