Customer Success Manager
To Apply: job-csm@netprospex.com
Date Posted: Wednesday October 21, 2009
Company: NetProspex
Location: Waltham, MA
About NetProspex
Founded in 2006, NetProspex (www.netprospex.com) is a resource for accurate business contact information. Our information is generated from NetProspex users who recycle their old business contacts for new opportunities. NetProspex verifies all user contributed data prior to adding it to the database.
Having recently raised a major round of finance, and continuing on an awesome trajectory, the company is growing steadily but responsibly. We are located in Waltham, MA.
About the Opportunity
As Customer Success Manager, your responsibilities will include:
- Learn the product inside and out - become an expert, a NetProspex ninja.
- Work with customers and colleagues to create solutions - it's not a numbers game, it's about creating value for everyone involved.
- Provide technical support to customers and fellow colleagues - sometimes you just need to hold their hand.
- Manage our trouble ticket system, service and route requests - help us put the 'Zen' in Zendesk (http://www.zendesk.com/).
- Be the customer's advocate for product feedback and changes - be the voice of the people.
- Develop Documentation and FAQs - help the customers help themselves.
- Help upsell, manage, and retain customers - everyone sells, everyday.
- Collaborate with Marketing - help us tell the customer's story.
- Help refine processes to more efficiently and effectively serve our customers - we're a tech company, let's use tech!
- Get involved in QA, Product Management, Marketing, and Sales efforts - you'll wear many hats, and you'll learn a lot
About You
To be a good fit, you must:
- Be a stellar communicator - both to customers, and internally to the team.
- Be a fast learner - motivated self-starter, yada yada yada... but we mean it.
- Be a problem solver - critical thinking is... well... critical.
- Be versatile - be ready to constantly change gears, and keep an open mind about what the future holds
Opportunities for growth
At this stage of the company, all hands on deck, all the time. As the company grows, there are opportunities for growth in Customer Service, Marketing, Product Management, or whatever suits you best.
Terms of Employment
- Full-time w/ benefits
- On-site, at our Waltham HQ
- U.S. Work authorization required
- Competitive Salary DOE
- Start date ASAP