Job Post

Customer Service Representative
SessionM
2 Seaport Lane, 11th Floor
Boston, MA 02210

Opportunity

SessionM is looking for a customer-oriented service representative to provide daily product/service information and resolve any issues that our users might face, with accuracy and efficiency.

Responsibilities

  • Resolve customer complaints and questions via Zendesk customer service platform.
  • Effectively manage and prioritize large volumes of user inquiries.
  • Identify and assess each customer's needs to achieve customer satisfaction.
  • Provide accurate, valid, and complete information about the mPLUS Rewards system to inquiring users.
  • Handle user complaints professionally by providing appropriate solutions and, when there isn’t one, being able to effectually communicate the situation to the appropriate party.
  • Follow communication procedures, guidelines, and policies laid out by the Customer Service Manager.

Requirements

  • Customer service experience
  • Technical literacy of mobile and desktop applications
  • Problem solving skills
  • Ability to multi-task
  • Team player with a can-do attitude
  • Previous experience with Zendesk is a plus

Comp & Benefits

  • Competitive comp based on experience level
  • Healthcare HMO & PPO
  • Stock options and 401k
  • Flexible Spending and Transit Reimbursement Accounts
Category: Client Services

See What It's Like To Work Here

We integrate mobile marketing automation with personalization and data management.

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