Client Partner

Monday August 20, 2012

Role Description

The Client Partner is a senior customer focused leader on the DataXu’s Global Services team.  The DataXu Services team is responsible for creating customer success through implementation of DataXu technology as well as active account service, training, and strategic consulting.  The team owns the customer relationship from pre-implementation vision onward through the customer lifecycle and creates a trusted advisor relationship that ensures success.  The Client Partner is immediately responsible for customer success, becoming a trusted partner of the customer and driving maximum value from the customer’s investment in the DataXu platform.  The Client Partner is a key customer advocate within DataXu, partnering with the customer to drive enhanced business processes, high impact utilization of the platform, and delivery of the customer’s long term roadmap.  The position is a key leader within the DataXu Services team and a partner of the Sales organization.

Responsibilities

• Become a trusted advisor to the customer.  Deliver tangible, demonstrable and strategic value.  Own customer success for the Client Partner’s accounts
• Activate, adopt, and expand use of the DataXu platform to broadly build long term, joint customer / DataXu success.  Partner with sales to expand customer adoption of additional DataXu solutions
• Develop and evangelize account plans for customers that achieve mutual customer/DataXu success and relationship growth.  Execute the plans to achieve financial and operational objectives
• Advocate for the customer within DataXu to exceed customer expectations
• Drive client to reference account status by building strategic value and ensuring customer’s tactical success
• Lead and represent the customer account team that delivers campaign and marketing services, strategic consulting, technical implementations, and education
• Coach and develop Services talent that will be the next generation of leadership

Requirements

• Senior level services sales and delivery leader with proven ability to develop and drive the combined value proposition of enterprise software and services
• 10+ years of consulting or services experience including responsibility for services sales.  Excellent Solution Selling skills including relationship management principles and demonstrated success creating new business opportunities
• Proven ability to collaborate and build strong relationships with customers especially at the executive level
• Intellect and presence to contribute to the DataXu field and corporate teams
• Confident quantitative thinker and proponent for the business impact of “big data”
• Track record of leading teams to meet/exceed sales and delivery goals
• Demonstrated ability to direct and coach a team of “A” players in a top tier, highly professional, complex, and customer facing services business
• Experience in advertising or the marketing services industry
• Experience in a startup or mid size company, particularly delivering SaaS products,  preferred