Toast: Senior Salesforce Administrator
401 Park Drive
Boston, MA 02215


Employee Testimonials

Maura Grimes Toast
Edmund Korley Toast
Kendal Austin Toast

Office Tour Photos

Toast Overview:

Were not your traditional tech company. We recognize that talented people often come from outside the tech space. No matter what your background is, theres a place for you at Toast. Weve 86d the conventional workplace for one where people can truly bring their full selves to work. Together, we empower restaurants of all sizes to build great teams, increase revenue, improve operations, and delight their guests. We pair our deep understanding of the restaurant industry with powerful cloud based software and restaurant-grade hardware to deliver an intuitive all-in-one platform. Join us on our mission to empower the restaurant community to delight guests, do what they love, and thrive.

Bready* to make a change?

Reporting to the Business Systems Manager, the Salesforce Administrator will collaborate closely with functional leaders, organizational units and subject matter experts to support, configure, maintain and improve Toasts CRM platform in support of daily operations and strategic initiatives. The role will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of Toasts investment in the platform. The successful Salesforce Administrator will have a record of success in executing on the daily configuration, support, maintenance and overall adoption of the Salesforce.

About this Roll*:

  • Work with an agile SCRUM team of Salesforce administrators and architects on the delivery of continuous improvement and strategic project initiatives for Toasts internal teams in Customer Success, Go to Market, General & Administrative or Product Research & Development
  • Collaborate with internal stakeholders on handling all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks
  • Perform org customization of fields, page layouts and custom tabs, objects and applications
  • Maintain overall Salesforce system configuration in development, QA, UAT and production environments
  • Collaborate on the evaluation, scoping and sizing of new development initiatives on product backlog
  • Perform root cause analysis on and resolve prioritized defects
  • Collaborate with QA resources on documentation of test cases
  • Write/conduct unit tests
  • Perform peer reviews of changes to org
  • Follow and enforce the standards and best practices of the Business Systems SDLC
  • Work with the business to reconcile, maintain and upload data
  • Assist in training of new users, and nurture the adoption of skills across the organization

Do you have the right ingredients*?

  • 2+ years administration experience required
  • Admin (ADM201 and ADM211) certified
  • Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and collaborate laterally and upwards
  • Creative and analytical thinker with strong problem-solving skills
  • Proven ability to design and implement new processes and facilitate user adoption
  • Experience working in a SCRUM or agile environment
  • Confident in manipulating large amounts of data while understanding related object/field functions
  • Excellent organizational, oral, written, and time management skills
  • Bachelors degree or equivalent experience

Employee Testimonials

Maura Grimes Toast
Maura Grimes
Field Service Coordinator

"Ahh toast is awesome! The people, the culture, the bouncy balls, the crazy customers, the killer POS system, and the incredible talent floating through the air. "

Edmund Korley Toast
Edmund Korley
Software Engineer

"I've been participating in the Toast2Toast mentoring project. As a relatively new engineer at Toast, getting the opportunity to discuss technical (and other) topics with a mentor has been really valuable."

Kendal Austin Toast
Kendal Austin
Sr. Marketing Manager

"I have a degree in Marketing Communications and have worked in B2B technology my entire career. My background ranges from social media to paid programs to product marketing. I heard about Toast from a mentor and was connected with the co-founder on LinkedIn. As the second Marketing hire at Toast, I've had the opportunity to be a generalist as well as a specialist, moving where I was needed as the team grew."

Archie Grace Toast
Archie Grace
Engineering Manager

"I looked at a lot of start-ups during my last job search and Toast was by far the most exciting. It was instantly obvious to me how the product is useful to people and why someone might want to buy it. The proof of that has been in the way we have grown and the excitement we have already generated. However, what really excites me about the company is that I feel like we are just scratching the surface in terms of what we can accomplish. There are SO many untapped opportunities around our product and as we continue to grow, I am excited about being able to explore them more.​"