Cogito: Senior Pre-Sales Solutions Consultant

We are seeking a Senior PreSales Solutions Consultant with a background in enterprise contact center software sales. As a product and industry subject matter expert, this person will support the sales team in meeting sales targets through flawless execution of our sales methodology.

In addition to supporting the success of our sales team, the Solutions Consulting team at Cogito is our front line for driving innovation in both our sales process and our product.


Responsibilities:

Support Cogitos Sales team as a product and contact center technology subject matter expert from opportunity qualification to close


Work with Cogitos Strategic Partnerships team to enable and empower the sales and product teams at our partners to help sell on our behalf


Create and conduct best-in-class pre-sales assets such as: (i) operational walk-throughs (ii) product demos (iii) secret shopper call campaigns (iv) perform product demos and solution architecture presentations


Partner with Cogitos sales reps to create proposals, business cases, and solution designs


Manage responses to RFP/RFIs, and client IT security and architecture questionnaires


Coordinate and communicate internally with Professional Services to ensure a smooth handoff from sales


Travel to client sites as necessary


Requirements:

Bachelors or advanced degree in computer science, information security, information technology, or equivalent


10+ years of contact center software pre-sales experience


Ability to influence and build relationships with people across all levels and organizations internally and externally


Ability to communicate effectively with a customers senior technical team and executives


Experience working at an Enterprise level Contact Center Vendor


Broad knowledge of enterprise contact center software and infrastructure, including CRM, Telephony, Knowledge Management, WFM/WFO, etc.


Broad knowledge of cloud contact center technologies


Passionate about technology and its ability to have a meaningful impact on the world


Experience working across industries. Primarily: Healthcare, Financial Services, and Insurance


Able to travel (25%+)


Skills:

Exceptional oral and written communication skills, with an ability to interact effectively with business and IT leaders and executives, product managers, and engineers


Delivers outstanding demos and presentations with the ability to tailor the content and approach to match the objectives of each meeting


Creative, critical and solution-first thinker with customer service mentality


Can handle multiple projects and priorities in a fast-paced environment


Can facilitate cross-group collaboration


Able to Execute: results-driven, detail-oriented, organized self- starter


Benefits

Your choice of comprehensive benefits for you and your familys health, dental, vision, disability, and life insurance

Frequent catered lunch and live product demos

401(k) retirement plan options

Ongoing professional development and cross-training

20 days vacation time, 5 days sick time, 2 floating holidays and 11 company holidays (yes, Patriots Day is a holiday)

2 "Be Gentle" personal days

Company paid parental leave upon hire

Competitive pay, stock options, and annual bonus eligibility

Casual dress and fun office atmosphere

Pre-tax commuter benefits

Stocked groceries in the kitchen

Office location in the heart of Boston with convenience to the MBTA lines


Equal Opportunity Employer

Cogito is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, familial status or veteran status.


Authorization to Work

Applicants for employment in the US must be authorized to work in the US.

Full-time

Employee Testimonials

Joel Makhluf
Joel Makhluf
Director of Demand Generation

Cogito is a game changer, blending artificial intelligence, machine learning and behavioral science to elevate the human ability to recognize non-verbal social cues and be more emotionally intelligent. I am impressed with all facets of Cogito and knew I was making the right decision to join their team.

Martha Sager
Martha Sager
Business Development Manager

I work for Cogito because serving behemoth companies whose goals are to be customer-centered by empowering agents with tools that provide for more positive outcomes, benefiting all involved, is work that I am privileged to do.  

Derek Popek
Derek Popek
Talent Manager

I know Cogito is the place for me because it hits everything I look for in a company and in an opportunity. I want to be around brilliant, driven and nice people tackling big challenges and that is exactly what we’re doing at Cogito.