Zipcar: Fraud Analyst
35 Thomson Pl,
Boston, MA 02210


The Fraud Analyst will support the Fraud Manager. The position of Fraud Analyst will be required to identify fraudulent activity and resolve in a fast-paced environment. The Fraud Analyst will utilize data, tools, and knowledge to protect our members, employees, and assets.

Job Responsibilities:

  • Responsible for monitoring queues and alert systems, in particular new members showing a higher risk of fraud.
  • Monitor internal reports to identify anomalies and high-risk accounts.
  • Review and respond to escalated internal tickets and issues
  • Utilize skip-tracing methods to locate individuals to confirm authenticity of accounts and transactions.
  • Conduct investigations using all available tools, analyze the data to determine a resolution, and document all actions taken during the investigation.
  • Effectively initiates contact with members to review suspicious activity; and if necessary, take appropriate actions to mitigate risk.
  • Ability to communicate with all levels of law enforcement and fraud victims.
  • Responsible for tracking fraud activity and establishing trends.
  • Ability to manage time effectively; multi-task and prioritize work.
  • Remain up-to-date on industry best practices, trends and fraud behaviors through internal and external professional development opportunities
  • Working knowledge of PCI / PII Security Standards.
  • Performs other duties as needed.


Education & Experience: Equivalent to completion of four years of college level coursework in criminal justice, legal or a field related to the work; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.

  • Strong analytical and interpersonal skills
  • Demonstrated decision making skills
  • Strong sense of commitment, integrity & responsibility
  • Ability to work in a fast-paced and rapidly changing environment
  • Knowledge of Microsoft Office applications is required
  • Strong verbal and written communication skills, with attention to detail
  • This is a position of trust, and must have experience in maintaining high levels of confidentiality
  • Familiarity with card-not-present anti-fraud solutions
  • Certified Fraud Examiner (CFE) or other professional certifications preferred