Job Post

Associate Project Manager, Shared Services
Rapid7
Rapid7
100 Summer St 13th Floor
Boston, MA 02110

 

The Company:

Rapid7 is a leading provider of security data and analytics solutions that enable organizations to implement an active, analytics-driven approach to cyber security. We combine our extensive experience in security data and analytics and deep insight into attacker behaviors and techniques to make sense of the wealth of data available to organizations about their IT environments and users. Our solutions empower organizations to prevent attacks by providing visibility into vulnerabilities and to rapidly detect compromises, respond to breaches, and correct the underlying causes of attacks. Rapid7 is trusted by more than 5,600 organizations across 100 countries, including 37% of the Fortune 1000. To learn more about Rapid7 or get involved in our threat research, visit www.rapid7.com

The Opportunity:

This key and highly visible position reports directly to the Shared Services Manager and will play an important role in helping grow all three lines of Rapid7 Global Services - deployment, training and assessment services – as part of the Services organization’s overriding effort to create Rapid7 Raving Fans / Customers in order to drive overall company growth.

 

The Global Services Project Manager is responsible for managing the services delivery lifecycle from scheduling to lining up project resources, managing customer expectations, ensuring the project is executed well and then closing out the project.  This role will reside on the Shared Services team, but have dotted line connections to one or more Practice Managers responsible for technical resources.  As a result, the ideal candidate will be able to master resource competencies, manage customer, team and management expectations and drive results by leading without direct authority. In short, this is a significant role, which presents the opportunity to impact the growth and direction of the organization. 

Job Responsibilities:

  • Act as a clients’ project point-of-contact to ensure a smooth transition from pre-sales through delivery and project closeout
  • Drive achievement of financial targets by scheduling and overseeing work in the project portfolio
  • Manage engagement fulfillment to align with timeline, budget and resource requirements
  • Manage resources to the appropriate mix of billable project or directed, objective-based activity
  • Provide project leadership, as needed, for internal and subcontractor technical resources to ensure consistency of project delivery methodology
  • Track customer satisfaction and initiate post-project introspection to drive continuous improvement efforts
  • Work with Shared Services Manager to support and continuously improve the project automation modules within our CRM 
  • Hold Services peers and team members accountable to methodology and PSO best practices
  • Actively participate in execution of Services team and personal quarterly goals

Job Qualifications:

  • Bachelor's degree or equivalent experience
  • Two – five years of experience in a project management or operational role
  • Proven ability to manage high volume of activity effectively in a matrix resource environment – you get stuff done
  • You like to look at things from a lot of different angles and come up with great solutions – never settling for “the path of less resistance”
  • You consider Excel and PowerPoint old friends, not enemies
  • Experience with CRM Systems (NetSuite, a plus but not required)
  • Fundamental understanding of project management methodology
  • Strong communication skills and team-driven focus is essential as this team member will be expected to act independently, as well as collaboratively, with customers, peers, partners, and managers to ensure customer satisfaction and team goal achievement

Job Plusses:

  • Project Management Professional (PMP) and / or ongoing affiliation with the Project Management Institute (PMI)
  • Experience working in a services organization within a software company

 

It is not essential for candidates to have experience in the security industry but would be great if they have an appreciation of the types of solutions we provide

 

 

Category: Client Services

See What It's Like To Work Here

Rapid7 is engineering better security to help companies reduce risk of breach, detect and respond to attacks, and build effective cybersecurity programs.

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