Associate Community Manager

To Apply: mike.fiske@onforce.com

Date Posted: Tuesday September 07, 2010

Company: OnForce

Location: Lexington, MA

You are someone who is so good with clients that they rave about you on a regular and unsolicited basis. You can understand clients’ business challenges and provide strategic insight, and are also great with process and details. In other words, you can see the big picture as well as manage the perfect execution of a plan. Keeping projects moving and clients happy are major motivators, and you are so organized and attentive to detail that you can manage the most complicated projects with grace and style.
 
You have excellent business writing and oral communication skills, the ability to self-motivate, take initiative and manage teams.  You have the uncanny ability to sift through mounds of qualitative consumer insights and glean the “golden nuggets,” transforming this data into compelling client deliverables. You have a bachelor’s degree in business or related discipline and you may have a MBA.  You work best in a collaborative work environment that is focused on excellence and customer satisfaction.  You work well with junior and senior staff alike and enjoy teaching, coaching, and sharing with others. Most importantly, you are looking to make a difference every day at a growing, dynamic company.

 

Key Responsibilities:

• Daily management and facilitation of online communities in order to create highly engaged communities that allow us to deliver actionable insights for our clients
• Working with client, Community Management, and Market Support to translate business and research priorities into objective-based activities; and developing and managing the schedule of activities
• Owning the Quality Assurance of activities posted to the community for community members
• Coordinate online community member recruitment and manage ongoing participation levels
• Writing and disseminating weekly communications to community members announcing what is new in the community
• Owning community building and member engagement
• Delivering content to the community
• Supporting member retention efforts, community refresh processes, and member appreciation fulfillment

Job Requirements:

 

• Outstanding professional written and verbal communication skills
• Proven project management experience and a detail-oriented work style
• Attitude which is characteristically calm, yet firm, as well as compassionate and resilient
• Working knowledge of Apple products, operating systems, and applications would be beneficial
• High level of initiative and enjoyment of a team environment
• B.A. required