ThinkingPhones, a three-time Gartner Magic Quadrant for UCaaS “Leader,” has announced its acquisition of Contactive, a big data solution that connects profiles and identities created by people and businesses online and associates them with a telephone number to create an identity graph. The acquisition demonstrates another move by ThinkingPhones to support its phenomenal market growth, which has continually exceeded the pace of the UCaaS market. Contactive’s enterprise offering is Klink, a multi-platform product that optimizes business communications.
Headquartered in New York City, Klink leverages big data to provide in-depth customer profiles in real-time before and during calls. Their algorithm indexes and consolidates billions of data points to instantly bring users the information they need when it matters most. Klink automates the process of Googling phone numbers and names, scanning public directories, and sifting through multiple social network updates, allowing users to see essential details such as a photo, name, email address, latest tweet, current city, and job associated with every phone number. Klink integrates with in-house systems of record (CRM, Company Database, Customer Support, etc.) to increase workflow productivity, data usability, and corporate revenues. Contactive and Klink have over 1.5 million users, and enhance more than 600 million telephone numbers. READ MORE