Continuum Managed Services


A unified managed services platform that enables MSPs to profitably backup, monitor, troubleshoot and maintain IT environments.

100 Summer St., Ste 1401
Boston, MA 02110

Continuum is the technology industry's only channel-exclusive provider of fully integrated managed services solutions. The SaaS-based platform enables IT solutions providers to efficiently backup, monitor, troubleshoot and maintain desktops, servers and other endpoints for small-and-medium-sized businesses. The comprehensive offering is backed by an industry-leading network operations center (NOC) and Service Desk, completing a unified managed services experience. The company employs more than 900 professionals worldwide, supports over 3,500 partners and monitors half a million endpoints.

Continuum Veterans Foundation
Continuum Veterans Foundation

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Blog Posts

4 Types of Blog Posts You Should be Writing (and Prompts to Get You Started)
Thursday, October 8, 2015
You’ve done it. You’ve told yourself you’re going to start writing for your MSP business blog. You’ve got your laptop right out in front of you, fingers poised to start typing. Suddenly, you freeze.
3 Benefits of Having an RMM Solution with a Network Operations Center Fully at Your Command
Thursday, October 8, 2015
Alright, you have RMM monitoring all of your clients' servers, but maybe you and your techs are the ones managing every alert and ticket. Alternatively, you've recognized the value of people-po
The Do's and Don'ts of Help Desk Customer Service
Wednesday, October 7, 2015
Your customers are the key to your success. Without happy customers, your business is doomed from the start. How can you keep clients engaged and business booming? The key is great customer service,
8 Ways to Get Your Name Out There through Public Relations
Wednesday, October 7, 2015
How does the public view your company? Are you top-of-mind for your industry? According to Tracy Wemett, President and co-founder of BroadPR, MSPs cannot live without public relations (PR)
5 Things from the 90s Tech World No One Misses
Tuesday, October 6, 2015
Ah, the 90s—that glorious decade that started with the premiere of The Simpsons and ended with apocalyptic fears due to a system clock error. It was the decade in which we saw the promises of techno
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Meet Our Management Team

Michael George

Michael has over 25 years of experience in starting, building and leading world-class software companies. Prior to joining Continuum in 2011, Michael was the CEO of RFID software leader OATSystems. During his tenure, Michael successfully repositioned the company with a vertical market strategy and the company dominated several key market segments. OAT was acquired by Checkpoint Systems (NASDQ:CKPT) in June 2008.

Prior to OAT Michael was the CEO of Bowstreet. Michael joined Bowstreet in 2003 and successfully redefined the company as a leader in portal infrastructure composite applications. After significant growth the company was acquired by IBM (NYSE:IBM) in December 2005.

Early career experience includes being the CEO and holding other senior executive positions for Interlynx (acquired in 2000), TALX Corporation (NASDAQ: TALX acquired by Equifax NYSE:EFX in 2006), and DEKA R&D Corporation an innovator of minimally invasive infusion pump technology, a stair climbing wheelchair, and the human transporter SEGWAY. Michael is a graduate of Suffolk University where he served as a Trustee for 10 years. Michael also completed MIT's Birthing of Giants Executive MBA Program.

Dee Zepf
Vice President of Product Management and Technical Services

Dee Zepf joined Continuum in 2011 bringing with her over twenty years of software and product management experience.

Prior to Continuum, Dee was the Senior Director of Product at the largest and fastest growing online service for finding care providers. Dee was responsible for leading product management, release management, and user experience. Dee has a long track record of commitment to building great products and has held senior product positions at IBM, Bowstreet, Idealab, and Lotus Development. Dee is a graduate of Simmons College, with a B.A. in Economics and Computer Science.

Rob Autor
Senior Vice President of Global Service Delivery

Rob joined Continuum in 2012 and has more than 25 years of operations, technology management and consulting experience. He is responsible for all aspects of driving superior service quality at Continuum’s network operations center (NOC) and Service Desk. Rob is also responsible for Continuum’s IT Division.

Prior to joining Continuum, Rob was the principal of his own firm, RSA Consulting, where he led large-scale business and IT transformation initiatives costing hundreds of millions of dollars. Earlier, he was Executive Vice President – Operations and Technology at Sallie Mae, where he led more than 5,000 employees in internal IT, global call center and processing operations. Rob also served as Sallie Mae’s Chief Information Officer where he led the transformation of the IT division into a high performance, ROI-oriented, customer-focused organization. His experience includes management and consulting positions at Nellie Mae (acquired by Sallie Mae), Towers Perrin and Price Waterhouse. During his tenure at Sallie Mae, Autor was honored by Computerworld as one of its Premier 100 IT Leaders, and Sallie Mae was ranked #20 by Information Week in their Top 500 List of IT Innovators. Rob has a BS degree in Business Administration and Computer Science from the State University of New York.

Chris Paul
Vice President of Engineering and Chief Technology Officer

Chris Paul is Chief Technology Officer (CTO) and Vice President of Engineering at Continuum Managed IT Services, responsible for the company’s engineering functions worldwide including those in Boston, Mumbai and the company’s R1Soft location in Houston, acquired in August 2014. He is responsible for taking Continuum’s product platform and portfolio to the next level of performance as the company continues its rapid growth and expansion. Chris was previously VP of Engineering at InsightSquared, the award-winning provider of Salesforce Analytics software for small and midsize companies.

Recognized for pioneering efforts in Software as a Service, high scale Internet computing, business intelligence and database systems, Chris held the positions of VP of Engineering at Blueleaf, VP of Engineering at Visible Measures, CTO at NameMedia, CTO at Brainshark and VP of Engineering at NetGenesis, among others.

Chris has a bachelor’s degree in mathematics with a computer science option from Carnegie-Mellon University.

Jeanne Hopkins
Senior Vice President and Chief Marketing Officer

Jeanne has over 20 years of sales and marketing experience and is renowned in data-driven, high-velocity demand creation marketing programs for high-growth SaaS companies. She joined Continuum in 2013 and is responsible for all acquisition and partner marketing initiatives.

Prior to Continuum, Jeanne was Executive Vice President and CMO at SmartBear Software where she led a 37-person inbound marketing team that increased the velocity of demand generation and revenue by focusing on sales & marketing alignment in addition to thought leadership content creation for the developer community. Prior to SmartBear, Jeanne was Vice President of Marketing at HubSpot, where her marketing leadership helped the company become the second-fastest growing software company in the Inc. 500, by generating over 50,000 net new leads each month. She was also CMO of MECLabs, owner of MarketingSherpa, MarketingExperiments, and InTouch, and Senior Director, Marketing Programs and Communications for Symmetricom. Jeanne is the coauthor of the book, “Go Mobile,” a step-by-step introductory look at starting mobile marketing efforts and the #1 best-selling mobile marketing book on

Jeanne is the recipient of numerous awards including a Forrester Groundswell Award, MarketingSherpa B2B Awards, a Magellen Award, a NEDMA Gold Award, a Webby Award and various recognitions for email marketing programs, product catalogs and PR programs. She holds a BBA in Accounting from Western New England College and an MBA from Suffolk University, Sawyer School of Management.

Mark Connolly
Vice President of Sales

Mark Connolly brings more than 20 years of sales and business development experience to Continuum. In his role as Vice President of Sales, he is responsible for driving revenue growth and strategic direction of the Continuum sales organization. Prior to joining Continuum, Mark worked as a sales consultant, developing growth strategies for early stage software companies. Mark has also served as the Vice President of Sales for several software companies (including Bowstreet, Watchfire, HealthcareSource and e-Credit), where he built and led the sales organizations and drove revenue growth from the companies' early stages. Mark was also a Director of Sales for IBM in the Lotus division, Vice President of Business Development for Computer Associates and held several sales and leadership positions with Kronos, Inc. He is a graduate of Northeastern University with a BA in Education.

Steve Cardillo
Senior Director of Business & Corporate Development

Steve joined Continuum in 2011 and heads the company's business and corporate development initiatives, including the establishment and management of strategic relationships and OEM partnerships, as well as all merger & acquisition-related activity. Steve also leads Continuum's analytics strategy.

Prior to Continuum, Steve worked for Summit Partners, a Boston-based private equity and venture capital firm, where he focused on sourcing and executing enterprise software, internet and communications technology investments, including Summit's investment in Continuum. Steve was also actively involved with several Summit portfolio companies, including Fleetcor Technologies (NYSE: FLT) and Casa Systems.

In his spare time, Steve serves on the board of Good Benefits, a Cambridge-based technology startup working to stimulate philanthropy through the first “401k for charity." He also serves on the board of Minds Matter of Boston, a non-profit focused on helping high-achieving, under-resourced high school students in the Boston area access college educations. Steve graduated summa cum laude from Boston College with a BS in Management.

Stephen Royal

Stephen has more than 25 years of financial management experience in rapidly growing private, public and pre-IPO software, service and high-tech companies. Stephen joined Continuum in 2011 and he is responsible for the financial operations of the company.

Prior to Continuum, Stephen was CFO at Copanion, a leading provider of tax document automation applications. Steve's experience also includes CFO positions with OATSystems, a leading provider of RFID software solutions, CXO Systems, a provider of real-time operational intelligence software, Net to Net Technologies, a provider of network access solutions and Engage, a leading provider of enterprise marketing software and interactive media. At Engage, Steve led the company's $100MM+ IPO. Steve has a BS degree in Accounting at Merrimack College and an MBA in Business Administration from Saint Mary's College.

"I’ve been working at Continuum for over a year, and I absolutely love it! As a member of the marketing department, I’m constantly inspired by the work our team creates and the innovative ideas we implement. I love that I wake up every day excited to go into work. It’s a testament to the supportive, collaborative environment we emphasize at the company. What I enjoy most about working here is the creative freedom and empowerment we receive from our supervisors. We’re encouraged to take educated risks, backed by data. Most importantly, we’re not just completing tasks. We each have our own respective areas that we’re driving and regularly reporting back progress on. This level of professional ownership isn’t something you get at every company, especially when just beginning your career!"

Mary Kate McCoy
Inbound Marketing Specialist

"The reason I love working at Continuum are the people!! Continuum is a place where you are constantly motivated and challenged to the fullest. It’s a very work hard, play hard atmosphere, with no limits to what you can accomplish. Continuum is a company that is invested in its employees and their professional growth. I have been given all the resources necessary to excel in my position. There are also a ton of opportunities to own your projects and accelerate your career. We are also very goal oriented and celebrate wins together. I truly love coming into work every day and especially Thursdays because we get pizza!!!"


Stephanie Moncayo
Inbound Marketing Consultant

“The people at Continuum are both skilled at their respective positions and down-to-earth individuals, from the CEO down, who create a positive, relaxed environment to work in. There’s a large focus on fostering community and personal relationships as that in return propels hardwork and teamwork in a business setting. In addition, I’ve received incredible mentorship from my superiors who have gone out of their way to aid in my professional development.”

Peter Somi
Summer Analyst, Strategy & Analytics

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Continuum Acquires R1Soft
Aug 26, 2014
Continuum raises funding
Sep 28, 2011

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