Constant Contact

Constant Contact

We create great, easy-to-use tools that help small businesses and nonprofits do online marketing—and get amazing results. But we don’t just offer tools to help them create email newsletters, surveys, events, Facebook promotions, online listings, and more. We also provide the award-winning support and free marketing resources to help them use them effectively and successfully.

1601 Trapelo Road Reservoir Place
Waltham, MA 02451

About Us


What we do

We create great, easy-to-use tools that help small businesses and nonprofits do online marketing—and get amazing results. But we don’t just offer tools to help them create email newsletters, surveys, events, Facebook promotions, online listings, and more. We also provide the award-winning support and free marketing resources to help them use them effectively and successfully.

Where it all started

Constant Contact was founded as “Roving Software” in 1995, in a cramped attic in Brookline, Massachusetts. Back then, email was just a way for friends to communicate online. But our founders saw what it could be: a valuable marketing tool that would help small businesses level the playing field in the battle against big business.

But we didn’t just stop at email. We added online surveys, event management, social campaigns, local deals, and online listings management.

It probably goes without saying, but we left that attic a long time ago. Headquartered in Waltham, Massachusetts, we also call Colorado, Florida, New York City, San Francisco, and London home as well.

To support it all, we ramped up our coaching and support operations, adding online chat, email, and tons of local classes and seminars for face-to-face local learning. It’s what sets us apart from our competition in a really major way.

Through it all, we kept to our mission: to empower small businesses and nonprofits to grow customer relationships and succeed.

What’s next? 

Every day we find new ways to build on our commitment to small businesses. That doesn’t just mean more powerful tools and new services; it’s initiatives like our Small Business Innovation Loft. It’s a free program designed to support startups and help them bring ideas that could benefit small businesses and nonprofits to market. That’s the vision for Constant Contact’s future; more opportunities to revolutionize the formula for small business success.

Video shoot
NASA Space App Hackathon
GitHub Charity Dodge ball Tournament
Alliance for Animals Donation
LaunchPad
Daily Food Trucks!
Earth Day 2015
All about that birthday life.
CTCT employees love to give back!
Halloween @ CTCT!
Food trucks make for happy lunches and happy employees!
No "desk butt" in our offices!
Boston TechJam
Work hard, party hard, and love your customers!
The living wall in our InnoLoft workspace
Repurposed bike tires are used as creativ light fixtures in our conference rooms
The talent acquisition team takes challenges seriously
Fancy Fridays with the engineering team
Community garden in Loveland!
Waltham employees taking place in the 2014 Boston Corporate Challenge
CEO, Gail Goodman, at Boston Tech Jam 2015
Our NYC team posing with a pretty important lady in the background.
Our "campfire" conference room.
1950s-style "diner" and staff lounge/eating space
Working for our small business and non-profit customers is rewarding for us all.
Check out the San Francisco office!
InnoJam - "Challenging the Status Quo"
Talent Team Outing #CTCTlife
Employee Referrals with Rolepoint
Team outing at the bowling alley
2015 Interns
Beer Cart Fridays
Gratitude
Wellness Month
Earth Day 2015
Beer (and wine) Cart Fridays.
New Hire Orientation
Twining on the talent team
Client visit!
Supporting local colleges
Constant Contact Charity Auction
Award-winning Customer Ops Team
Cares4Community Scholarship
New Conference Room Design
Boston Tech Jam 2015
JP Morgan Corporate Challenge
JP Morgan Corporate Challenge
Boston Tech Jam 2015
Video shoot
NASA Space App Hackathon
GitHub Charity Dodge ball Tournament
Alliance for Animals Donation
LaunchPad
Daily Food Trucks!
Earth Day 2015
All about that birthday life.
CTCT employees love to give back!
Halloween @ CTCT!
Food trucks make for happy lunches and happy employees!
No "desk butt" in our offices!
Boston TechJam
Work hard, party hard, and love your customers!
The living wall in our InnoLoft workspace
Repurposed bike tires are used as creativ light fixtures in our conference rooms
The talent acquisition team takes challenges seriously
Fancy Fridays with the engineering team
Community garden in Loveland!
Waltham employees taking place in the 2014 Boston Corporate Challenge
CEO, Gail Goodman, at Boston Tech Jam 2015
Our NYC team posing with a pretty important lady in the background.
Our "campfire" conference room.
1950s-style "diner" and staff lounge/eating space
Working for our small business and non-profit customers is rewarding for us all.
Check out the San Francisco office!
InnoJam - "Challenging the Status Quo"
Talent Team Outing #CTCTlife
Employee Referrals with Rolepoint
Team outing at the bowling alley
2015 Interns
Beer Cart Fridays
Gratitude
Wellness Month
Earth Day 2015
Beer (and wine) Cart Fridays.
New Hire Orientation
Twining on the talent team
Client visit!
Supporting local colleges
Constant Contact Charity Auction
Award-winning Customer Ops Team
Cares4Community Scholarship
New Conference Room Design
Boston Tech Jam 2015
JP Morgan Corporate Challenge
JP Morgan Corporate Challenge
Boston Tech Jam 2015

Our Video

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Screenshots

Blog Posts

How Small Business Owners Can Balance Work and Life
Thursday, July 30, 2015
Running a business is not easy. It requires a lot of time, hard work, and sacrifice. If you operate your own small business, you’re likely all too familiar with the never ending to do list. Maybe you’
10 Things You’re Missing Out on by Using a Personal Email Account to Do Your Email Marketing 
Wednesday, July 29, 2015
If you’re like a lot of small businesses and organizations, you may be using a personal email account — like Gmail, Outlook, AOL, or Yahoo — to communicate with a group of email contacts. Chances are
Personality: The Key to Start-up Success
Wednesday, July 29, 2015
Lots of people come to me for advice on starting a small business. Typically, they’re looking for guidance on the technical aspects of what it takes to get their business off the ground: What type of
The What, When, and Who of Successful Emails
Tuesday, July 28, 2015
Here at Constant Contact, we’re always uncovering new data to help you create effective email campaigns. Whether it’s providing the best time to send emails based on the industry you’re in, or taking
How to combine face-to-face with digital marketing
Tuesday, July 28, 2015
Editor’s note: This post comes from our Constant Contact UK office. You can view all the posts from our UK team here. Or connect with us on Facebook and Twitter. Despite advancements in technology and
See More Posts

Meet Our Management Team

Gail F. Goodman
Chairman, President, and Chief Executive Officer

A small business expert and visionary, Gail has revolutionized the way that small businesses and organizations can effectively and affordably build relationships with their customers, clients, and members. Since taking leadership of Constant Contact in April 1999, she has led the company to more than 500,000 customers worldwide and its initial public offering on NASDAQ in October 2007.

Gail was named "Executive of the Year" at the 2009 American Business Awards, and was the 2008 New England Regional winner of Ernst & Young Entrepreneur of the Year. In 2011, she was inducted into the MITX Innovation Hall of Fame and named one of Boston's Top 30 Innovators by the Boston Globe. Under her lead, Constant Contact was ranked 134 on Deloitte's 2010 Technology Fast 500 and was named Best Overall Company at the 2009, 2010, and 2011 American Business Awards.

A frequent speaker at industry events, Gail develops and tracks best practices in small business success; email, event, and social media marketing; customer communications; and entrepreneurship. Gail is a member of the Board of Trustees of the Massachusetts Technology Leadership Council, a member of the Board of Directors of SCORE, and Chairman of the Board at Constant Contact.

Gail holds a BA degree from The University of Pennsylvania and a MBA degree from Amos Tuck School at Dartmouth.

Ellen M. Brezniak
Senior Vice President, Customer Operations

Ellen has been at Constant Contact® since September 2006. After leading the product strategy team to bring four new products to market, Ellen shifted her focus to customer operations in 2012, overseeing Constant Contact's award-winning customer support team and other organizations focused on delivering customer success. Ellen has more than 25 years of experience within the technology industry. She has held numerous executive leadership positions throughout her career, playing a vital role in the growth and expansion of these companies.

Prior to Constant Contact, Ellen was senior vice president of marketing and product management for GetConnected, Inc., where she was responsible for all marketing and product management activities, and vice president of marketing at OutStart, where she helped propel the start-up e-learning software company into a successful and thriving company. She has also held leadership positions at Be Free, Inc., Open Market, Progress Software Corporation, Sybase Inc., Oracle Corporation, and CSC Consulting (Computer Sciences Corporation).

Ellen holds a Bachelor of Science degree in Finance from Rensselaer Polytechnic Institute.

Harpreet Grewal
Executive Vice President, Chief Financial Officer and Treasurer

Harpreet joined Constant Contact® in July 2010 and has more than 20 years of broad based executive and financial leadership. In his role, he oversees the accounting, finance and investor relations functions for Constant Contact.

Prior to joining Constant Contact, Harpreet served as chief financial officer of TheLadders.com, an online job search platform and recruiting company. Prior to TheLadders.com, Harpreet served as executive vice president and chief financial officer of VistaPrint Limited, a publicly traded online provider of marketing services to small businesses. Harpreet has also served as the chief financial officer at GoldenSource Corporation, a global provider of enterprise data management software for financial institutions, as well as eGain Communications, a publicly traded provider of CRM software solutions. In addition, he has served in numerous finance and strategy positions during his tenure at PepsiCo and Pepsi-Cola North America.

Harpreet received a Bachelor of Arts degree in Economics from the University of California at Berkeley and a Master of Arts in International Studies from Johns Hopkins School of Advanced International Studies.

Joel Hughes
Senior Vice President, Strategy and Emerging Businesses

Joel joined Constant Contact in December 2011 with more than 20 years of executive leadership experience at communications technology and mobile services companies. In his role at Constant Contact, Joel is responsible for driving strategic direction and corporate development initiatives.

Prior to joining Constant Contact, Joel was the president and CEO of Umber Systems, a leader in mobile data analytics, where he was responsible for setting corporate strategy and vision. Prior to Umber, Joel was CEO of LiveWire Mobile, a leading provider of managed personalization services for mobile operators. He was the founder and CEO of several startup organizations, including Openera (acquired by NMS Communications), SnowShore Networks (acquired by Brooktrout), ViaDSP (acquired by NMS Communications), and DSP Software Engineering (acquired by Tellabs).

Joel holds a BS in Electrical Engineering from the University of Rochester.

Christopher M. Litster
Senior Vice President, Sales and Marketing

Chris has been at Constant Contact® since February 2006 and oversees the worldwide sales and marketing team for the company. In his more than seven years at Constant Contact, Chris has served in a variety of senior sales and marketing positions, running the conversion, website, and product marketing teams, in addition to the EventSpot business unit. In that time, he has developed a deep knowledge of both Constant Contact’s business and the small business market the company serves.  

Prior to joining Constant Contact, Chris held a series of marketing and management positions at IBM Corporation and Rational Software Corporation, including driving IBM's internal worldwide deployment and adoption of Siebel Marketing CRM and leading Rational Software's Corporate Marketing Operations Organization.

Chris holds a Bachelor of Arts degree in French from the University of Massachusetts, Amherst and an MBA from Northeastern University.

Robert P. Nault
Vice President and General Counsel

Bob joined Constant Contact® in March 2007 and has more than 15 years of executive leadership experience. In his role, he oversees and provides strategic legal counsel for both internal and external business affairs, including corporate governance, business development, contractual agreements, compliance, human resources, and future corporate planning.

Prior to joining Constant Contact, Bob served as senior vice president and general counsel at RSA Security Inc., a publicly-traded provider of e-security technology solutions. Prior to that, he was vice president and general counsel at Med-i-Bank, Inc., a transaction processing software provider, and ON Technology Corporation, an enterprise software company. He also served as senior vice president and general counsel at The Pioneer Group, Inc. and was a member of the corporate department at Wilmer Cutler Pickering Hale and Dorr LLP (formerly Hale and Dorr LLP).

Bob holds a Bachelor of Arts degree from the University of Rhode Island and a Doctor of Law degree from Boston University School of Law.

Bob Nicoson
Vice President, and Chief Human Resources Officer

Bob joined Constant Contact® in June of 2008 and has more than 25 years of experience in human resources leadership and general management. In his role, he oversees all human resources programs, practices, and policies that govern Constant Contact's business needs and culture. Bob also drives executive, cross functional team, and management leadership and development; strategic workforce planning and staffing; and compensation, performance management, and recognition and reward systems for the Company.

Prior to joining Constant Contact, Bob served as vice president at Gather Inc. a social networking site for adults. Before Gather Inc., he was the director of human resources and change management consultant at Weston Jesuit School of Theology and the director of human resources and administration at CertaLogic Inc. He also held executive leadership positions in global human resources at Scala Business Solutions, The Pioneer Group, Inc., and Lotus Development Corp. (now Lotus Software).

Bob holds a Bachelor of Arts degree from Indiana State University.

Ken Surdan
Senior Vice President, Product

Ken oversees product strategy, engineering, and operations, uniting the teams that create and deliver products to Constant Contact’s more than half a million small business customers.  He joined Constant Contact in 2012, bringing with him over 20 years of product and technology experience to his role.  He drives the product innovation roadmap from conception to execution.    He is responsible for ensuring Constant Contact consistently delivers excellent products to customers, enabling them to sustain and grow their business.  Prior to joining Constant Contact, Ken served as vice president of operations at Turbine Inc., where he was responsible for technical operations and infrastructure, customer service, planning and program management, and internal operations. Before Turbine Inc., he was senior vice president of technology at TripAdvisor Inc., and chief operating officer and chief technology officer at SmartBargains.com.  He has also held leadership positions at National Leisure Group, Send.com, The Stride Rite Corporation, The Timberland Company, and Digital Equipment Corporation.

Ken holds a Bachelor of Science degree from Boston University and an MBA from Babson College.

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