Constant Contact

Constant Contact

 

The tools. The people. The drive to help small business do more business.

1601 Trapelo Road Reservoir Place
Waltham, MA 02451

About Us


What we do

We create great, easy-to-use tools that help small businesses and nonprofits do online marketing—and get amazing results. But we don’t just offer tools to help them create email newsletters, surveys, events, Facebook promotions, online listings, and more. We also provide the award-winning support and free marketing resources to help them use them effectively and successfully.

Where it all started

Constant Contact was founded as “Roving Software” in 1995, in a cramped attic in Brookline, Massachusetts. Back then, email was just a way for friends to communicate online. But our founders saw what it could be: a valuable marketing tool that would help small businesses level the playing field in the battle against big business.

But we didn’t just stop at email. We added online surveys, event management, social campaigns, local deals, and online listings management.

It probably goes without saying, but we left that attic a long time ago. Headquartered in Waltham, Massachusetts, we also call Colorado, Florida, New York City, San Francisco, and London home as well.

To support it all, we ramped up our coaching and support operations, adding online chat, email, and tons of local classes and seminars for face-to-face local learning. It’s what sets us apart from our competition in a really major way.

Through it all, we kept to our mission: to empower small businesses and nonprofits to grow customer relationships and succeed.

What’s next? 

Every day we find new ways to build on our commitment to small businesses. That doesn’t just mean more powerful tools and new services; it’s initiatives like our Small Business Innovation Loft. It’s a free program designed to support startups and help them bring ideas that could benefit small businesses and nonprofits to market. That’s the vision for Constant Contact’s future; more opportunities to revolutionize the formula for small business success.

Video shoot
After creating the Beer Cart hyperlapse video
Boston Tech Jam 2015
Innovation in the InnoLoft
#InternBattle - Our interns are competing for charity
Innovation in the InnoLoft
NASA Space App Hackathon
GitHub Charity Dodge ball Tournament
Alliance for Animals Donation
LaunchPad
Daily Food Trucks!
Earth Day 2015
All about that birthday life.
CTCT employees love to give back!
Halloween @ CTCT!
Food trucks make for happy lunches and happy employees!
No "desk butt" in our offices!
Boston TechJam
Work hard, party hard, and love your customers!
The living wall in our InnoLoft workspace
Repurposed bike tires are used as creativ light fixtures in our conference rooms
The talent acquisition team takes challenges seriously
Fancy Fridays with the engineering team
Community garden in Loveland!
Waltham employees taking place in the 2014 Boston Corporate Challenge
CEO, Gail Goodman, at Boston Tech Jam 2015
Our NYC team posing with a pretty important lady in the background.
Our "campfire" conference room.
1950s-style "diner" and staff lounge/eating space
Working for our small business and non-profit customers is rewarding for us all.
Check out the San Francisco office!
InnoJam - "Challenging the Status Quo"
Talent Team Outing #CTCTlife
Employee Referrals with Rolepoint
Team outing at the bowling alley
2015 Interns
Beer Cart Fridays
Gratitude
Wellness Month
Earth Day 2015
Beer (and wine) Cart Fridays.
New Hire Orientation
Twining on the talent team
Client visit!
Supporting local colleges
Constant Contact Charity Auction
Award-winning Customer Ops Team
Cares4Community Scholarship
New Conference Room Design
JP Morgan Corporate Challenge
JP Morgan Corporate Challenge
Boston Tech Jam 2015
#InternBattle - Our interns are competing for charity
Design sprints at Constant Contact
Design sprints at Constant Contact
Video shoot
After creating the Beer Cart hyperlapse video
Boston Tech Jam 2015
Innovation in the InnoLoft
#InternBattle - Our interns are competing for charity
Innovation in the InnoLoft
NASA Space App Hackathon
GitHub Charity Dodge ball Tournament
Alliance for Animals Donation
LaunchPad
Daily Food Trucks!
Earth Day 2015
All about that birthday life.
CTCT employees love to give back!
Halloween @ CTCT!
Food trucks make for happy lunches and happy employees!
No "desk butt" in our offices!
Boston TechJam
Work hard, party hard, and love your customers!
The living wall in our InnoLoft workspace
Repurposed bike tires are used as creativ light fixtures in our conference rooms
The talent acquisition team takes challenges seriously
Fancy Fridays with the engineering team
Community garden in Loveland!
Waltham employees taking place in the 2014 Boston Corporate Challenge
CEO, Gail Goodman, at Boston Tech Jam 2015
Our NYC team posing with a pretty important lady in the background.
Our "campfire" conference room.
1950s-style "diner" and staff lounge/eating space
Working for our small business and non-profit customers is rewarding for us all.
Check out the San Francisco office!
InnoJam - "Challenging the Status Quo"
Talent Team Outing #CTCTlife
Employee Referrals with Rolepoint
Team outing at the bowling alley
2015 Interns
Beer Cart Fridays
Gratitude
Wellness Month
Earth Day 2015
Beer (and wine) Cart Fridays.
New Hire Orientation
Twining on the talent team
Client visit!
Supporting local colleges
Constant Contact Charity Auction
Award-winning Customer Ops Team
Cares4Community Scholarship
New Conference Room Design
JP Morgan Corporate Challenge
JP Morgan Corporate Challenge
Boston Tech Jam 2015
#InternBattle - Our interns are competing for charity
Design sprints at Constant Contact
Design sprints at Constant Contact

Our Video

See video

Screenshots

Blog Posts

How to Choose the Right Colors and Fonts for Your Emails
Thursday, August 27, 2015
When it comes to email design, it’s easy to get carried away. You want your message to stand out in the inbox and grab your audience’s attention, but there’s also the risk that you could be going over
Increase your web traffic with SEO for your images
Wednesday, August 26, 2015
Editor’s note: This post comes from our Constant Contact UK office. You can view all the posts from our UK team here. Or connect with us on Facebook and Twitter. Three billion — give or take. That’s h
[New Data] 3 Proven Tactics to Increase Your Email Open Rate
Tuesday, August 25, 2015
Business owners spend a lot of time thinking about how to increase their email open rates. After every email you send, you eagerly check your reports and take a look at your open rate results. Are the
How to Turn Newsletter Contacts Into Quality Leads
Monday, August 24, 2015
When you’re working hard to grow your email list, you want to think about the quantity and quality of your contacts. Your email list can tell you a lot about which people are most engaged with your bu
Periscope Recap: Design Mistakes Your Email Readers Hate
Saturday, August 22, 2015
You want to make sure your email looks great when it lands in a customer’s inbox. You want them to look forward to hearing from you, and the last thing you want is a small mistake to keep people from
See More Posts

Meet Our Management Team

Gail F. Goodman
Chairman, President, and Chief Executive Officer

A small business expert and visionary, Gail has revolutionized the way that small businesses and organizations can effectively and affordably build relationships with their customers, clients, and members. Since taking leadership of Constant Contact in April 1999, she has led the company to more than 500,000 customers worldwide and its initial public offering on NASDAQ in October 2007.

Gail was named "Executive of the Year" at the 2009 American Business Awards, and was the 2008 New England Regional winner of Ernst & Young Entrepreneur of the Year. In 2011, she was inducted into the MITX Innovation Hall of Fame and named one of Boston's Top 30 Innovators by the Boston Globe. Under her lead, Constant Contact was ranked 134 on Deloitte's 2010 Technology Fast 500 and was named Best Overall Company at the 2009, 2010, and 2011 American Business Awards.

A frequent speaker at industry events, Gail develops and tracks best practices in small business success; email, event, and social media marketing; customer communications; and entrepreneurship. Gail is a member of the Board of Trustees of the Massachusetts Technology Leadership Council, a member of the Board of Directors of SCORE, and Chairman of the Board at Constant Contact.

Gail holds a BA degree from The University of Pennsylvania and a MBA degree from Amos Tuck School at Dartmouth.

Ellen M. Brezniak
Senior Vice President, Customer Operations

Ellen has been at Constant Contact® since September 2006. After leading the product strategy team to bring four new products to market, Ellen shifted her focus to customer operations in 2012, overseeing Constant Contact's award-winning customer support team and other organizations focused on delivering customer success. Ellen has more than 25 years of experience within the technology industry. She has held numerous executive leadership positions throughout her career, playing a vital role in the growth and expansion of these companies.

Prior to Constant Contact, Ellen was senior vice president of marketing and product management for GetConnected, Inc., where she was responsible for all marketing and product management activities, and vice president of marketing at OutStart, where she helped propel the start-up e-learning software company into a successful and thriving company. She has also held leadership positions at Be Free, Inc., Open Market, Progress Software Corporation, Sybase Inc., Oracle Corporation, and CSC Consulting (Computer Sciences Corporation).

Ellen holds a Bachelor of Science degree in Finance from Rensselaer Polytechnic Institute.

Harpreet Grewal
Executive Vice President, Chief Financial Officer and Treasurer

Harpreet joined Constant Contact® in July 2010 and has more than 20 years of broad based executive and financial leadership. In his role, he oversees the accounting, finance and investor relations functions for Constant Contact.

Prior to joining Constant Contact, Harpreet served as chief financial officer of TheLadders.com, an online job search platform and recruiting company. Prior to TheLadders.com, Harpreet served as executive vice president and chief financial officer of VistaPrint Limited, a publicly traded online provider of marketing services to small businesses. Harpreet has also served as the chief financial officer at GoldenSource Corporation, a global provider of enterprise data management software for financial institutions, as well as eGain Communications, a publicly traded provider of CRM software solutions. In addition, he has served in numerous finance and strategy positions during his tenure at PepsiCo and Pepsi-Cola North America.

Harpreet received a Bachelor of Arts degree in Economics from the University of California at Berkeley and a Master of Arts in International Studies from Johns Hopkins School of Advanced International Studies.

Joel Hughes
Senior Vice President, Strategy and Emerging Businesses

Joel joined Constant Contact in December 2011 with more than 20 years of executive leadership experience at communications technology and mobile services companies. In his role at Constant Contact, Joel is responsible for driving strategic direction and corporate development initiatives.

Prior to joining Constant Contact, Joel was the president and CEO of Umber Systems, a leader in mobile data analytics, where he was responsible for setting corporate strategy and vision. Prior to Umber, Joel was CEO of LiveWire Mobile, a leading provider of managed personalization services for mobile operators. He was the founder and CEO of several startup organizations, including Openera (acquired by NMS Communications), SnowShore Networks (acquired by Brooktrout), ViaDSP (acquired by NMS Communications), and DSP Software Engineering (acquired by Tellabs).

Joel holds a BS in Electrical Engineering from the University of Rochester.

Christopher M. Litster
Senior Vice President, Sales and Marketing

Chris has been at Constant Contact® since February 2006 and oversees the worldwide sales and marketing team for the company. In his more than seven years at Constant Contact, Chris has served in a variety of senior sales and marketing positions, running the conversion, website, and product marketing teams, in addition to the EventSpot business unit. In that time, he has developed a deep knowledge of both Constant Contact’s business and the small business market the company serves.  

Prior to joining Constant Contact, Chris held a series of marketing and management positions at IBM Corporation and Rational Software Corporation, including driving IBM's internal worldwide deployment and adoption of Siebel Marketing CRM and leading Rational Software's Corporate Marketing Operations Organization.

Chris holds a Bachelor of Arts degree in French from the University of Massachusetts, Amherst and an MBA from Northeastern University.

Robert P. Nault
Vice President and General Counsel

Bob joined Constant Contact® in March 2007 and has more than 15 years of executive leadership experience. In his role, he oversees and provides strategic legal counsel for both internal and external business affairs, including corporate governance, business development, contractual agreements, compliance, human resources, and future corporate planning.

Prior to joining Constant Contact, Bob served as senior vice president and general counsel at RSA Security Inc., a publicly-traded provider of e-security technology solutions. Prior to that, he was vice president and general counsel at Med-i-Bank, Inc., a transaction processing software provider, and ON Technology Corporation, an enterprise software company. He also served as senior vice president and general counsel at The Pioneer Group, Inc. and was a member of the corporate department at Wilmer Cutler Pickering Hale and Dorr LLP (formerly Hale and Dorr LLP).

Bob holds a Bachelor of Arts degree from the University of Rhode Island and a Doctor of Law degree from Boston University School of Law.

Bob Nicoson
Vice President, and Chief Human Resources Officer

Bob joined Constant Contact® in June of 2008 and has more than 25 years of experience in human resources leadership and general management. In his role, he oversees all human resources programs, practices, and policies that govern Constant Contact's business needs and culture. Bob also drives executive, cross functional team, and management leadership and development; strategic workforce planning and staffing; and compensation, performance management, and recognition and reward systems for the Company.

Prior to joining Constant Contact, Bob served as vice president at Gather Inc. a social networking site for adults. Before Gather Inc., he was the director of human resources and change management consultant at Weston Jesuit School of Theology and the director of human resources and administration at CertaLogic Inc. He also held executive leadership positions in global human resources at Scala Business Solutions, The Pioneer Group, Inc., and Lotus Development Corp. (now Lotus Software).

Bob holds a Bachelor of Arts degree from Indiana State University.

Ken Surdan
Senior Vice President, Product

Ken oversees product strategy, engineering, and operations, uniting the teams that create and deliver products to Constant Contact’s more than half a million small business customers.  He joined Constant Contact in 2012, bringing with him over 20 years of product and technology experience to his role.  He drives the product innovation roadmap from conception to execution.    He is responsible for ensuring Constant Contact consistently delivers excellent products to customers, enabling them to sustain and grow their business.  Prior to joining Constant Contact, Ken served as vice president of operations at Turbine Inc., where he was responsible for technical operations and infrastructure, customer service, planning and program management, and internal operations. Before Turbine Inc., he was senior vice president of technology at TripAdvisor Inc., and chief operating officer and chief technology officer at SmartBargains.com.  He has also held leadership positions at National Leisure Group, Send.com, The Stride Rite Corporation, The Timberland Company, and Digital Equipment Corporation.

Ken holds a Bachelor of Science degree from Boston University and an MBA from Babson College.

Stock Block

 

Why did you choose Constant Contact?

I didn’t know too much about the company prior to applying. However, once I came in to interview, I got to see what the company was like, what the people were like, and learn more about the culture. It sold me.

What did you learn from the co-op program?

I always thought work had to be very serious and stiff, and that’s kind of how I was at the beginning of the internship. But then I learned that you can have a little fun. It makes your experience better and makes your work better because you’re able to build real relationships with people. I’m even able to be friendly with my boss, which I never thought could happen. We’re able to laugh about things but still can be serious when we need to get things done. It’s a great balance.

I also went from organizing webinars to leading my own. In fact, everything that could go wrong did go wrong in the first one I led. I learned to problem-solve on the fly and it ended up going well. I think it set me up to be more successful for the webinars that followed.

 How do you think your experiences here will shape your future and career?

I’m so thankful, even to this day, because the culture and people have been so great. I’m worried that I won’t find another company like this. Everyone is respectful and makes you feel like a part of the team, even as an intern or co-op. I’m taken seriously here and given opportunities to work on big products with different departments. It even allows me to have a say on projects, which I didn’t think I would have coming into this. It really built my confidence in my skills and ideas.

What was the most impactful scenario during your time here?

I’m naturally a shy person and not overly outgoing, but Constant Contact is very big on relationships and offers ways to naturally build those. Some things we’ve done were team meetings, bonding exercises (like a fun Lego team building one), dinners, and more. It made it easy and more comfortable to get to know people.

For example, in the beginning I’d just quietly take notes at meetings. Now, I feel comfortable and empowered to speak up. It also helped me feel comfortable enough to start leading live webinars, which can be intimidating. The relationship-building helped me do better in my job, overall.

Lina
Product Training & Customer Operations co-op

What did you learn from this program?

It reaffirmed that I’m a big people person because I had to interact with people constantly at work.

I learned how to manage myself with self-directed work. I figured out what steps I needed to take to get the end the result. It was interesting to see how I was empowered to take action on my decisions and make it happen.

My main work experience was in retail, and working here was hugely different. In a professional setting, you have to know how to be accountable for yourself and make sure you show up on time, invest in your day, and manage your workload on your own.

Why did you choose Constant Contact?

I saw your mission and that seemed really cool because I’m from a city that has a ton of small businesses. Our economy thrives off them. So I checked out the website and thought this seemed like a great company to work for.

How do you think your experiences here will shape your future and career?

It gave me more understanding of professionalism, as far as how to communicate and behave and how to get the message across to different people.

I learned that change is always constant and being able to adapt and deal with change is a top skill to learn. Being flexible will help me roll with the punches for both school and work.  

You have to be able to absorb the culture and take it with you wherever you go. You are a spokesperson for the company and culture, even off the clock.

What was the most impactful scenario during your time here?

When I was able to talk to people at Northeastern and say, “Hey, come get my job. I can tell you all about it.” When people were able to ask me what the job is and if they’d be a fit, and I was able to vouch for it and advocate for it, it showed me that I really knew what I was doing. I was able to talk to my peers and confidently say they should come here, this is why it’s awesome, and this is why it helps small businesses and non-profits. To be able to articulate it in a way that interested them was really important.

Sebastien
Talent Acquisition Co-Op

What did you learn from this program?

Working in talent acquisition (and specifically sourcing) has helped me get out of my shell a little bit more. Reaching out to people who aren’t necessarily looking for a job was hard in the beginning, but when I realized I was playing a valuable role in Constant Contact’s recruiting efforts and was helping candidates change the course of their careers, things became easier. Even though it was a little awkward or difficult for me to reach out to people at first, it helped me become more outgoing throughout the course of my co-op.

After being in retail, I realized that it’s not too different from Constant Contact. It’s all about customer service, and that’s what Constant Contact’s primary focus is. I didn’t realize how many people can be considered “customers” aside from people paying for a product/service. On our team, our customers are our candidates and hiring managers. It’s interesting to see how I was able to apply those same skills to a different customer-base.

Why did you choose Constant Contact?

As the great-granddaughter of immigrants who opened a small grocery store during the great depression, Constant Contact’s mission really resonated with me. Coming to work each day knowing I’m able to have a positive impact on small businesses makes me feel like I’m a part of something special. Also, when I came in to interview, I really connected with the people here which was much different than the other experiences I had during interviews.

How do you think your experiences here will shape your future and career?

Learning how Constant Contact treats people, develops people, and leads people is going to stay with me. From the beginning, I felt like a valued and respected part of the team and moving forward I’m going to do what I can to foster that same kind of environment wherever I go.  My co-op also showed me what good leadership looks like and that it’s possible to be professional, approachable, and fun all at the same time. I hope to use these experiences to nourish a culture of fun and productivity at future opportunities.

What was the most impactful scenario during your time here?

In the beginning, I had no experience in recruiting and wasn’t even sure it was something I could do. But after casually talking to someone on a random bus ride back to Boston from NYC about the company and why I loved working there, my outlook changed. I was able to pique his interest and it ultimately led to him joining our team. I would have never expected to get a hire while traveling, so it showed me that I was able to represent Constant Contact as a great place to work no matter where I was or what I was doing. I realized how passionate I am about Constant Contact and how much I care about the mission. Through that passion, I was able to build my confidence as a recruiter. 

Dana
Talent Acquisition Co-Op
Lauren
Corporate Social Responsibility Intern

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