City of Boston - Department of Innovation & Technology

We engage, empower, and improve life for residents in the City through technology.

Our team makes sure the networks, computers, and systems that support the City are secure and effective. We also manage the City’s websites and technologies focused on service delivery. Our department is led by Jascha Franklin-Hodge.

City of Boston - Department of Innovation & Technology

1 City Hall Square, Rm 703
Boston, MA 02201

Company Overview

OUR CORE WORK:

CORE INFRASTRUCTURE
The “technology stack” is what makes the City’s foundation for communication. This includes devices, connectivity, servers, and software. The stack is essential to all government operations. In the 21st century, it’s as essential as electricity and roads.

ENTERPRISE APPLICATIONS
City of Boston departments demand better tools and technology. We treat City employees the same way we treat residents and focus on their needs. Instead of struggling with old technology, City workers can get residents the help they need.

DIGITAL ENGAGEMENT AND SERVICES
As technology changes, so do the needs of Boston residents. We need to offer services that run smooth, and meet expectations. New ways for communicating also offer new ways for residents to get involved with the City of Boston.

DATA AND ANALYTICS
By using data, we can focus our time and money on areas of the City of Boston where the aid is needed the most. Data and analytics can improve transparency, and keep track of our progress on projects for the City.

BROADBAND AND DIGITAL EQUITY
Boston needs to be a place where everyone has options for affordable and fast broadband, and a chance to grow their digital skills. A more connected Boston also creates a more equal, innovative, and prosperous City.

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"The most sobering thing about my time in government is to really understand on an emotional level that this country belongs to you and me and it is exactly as good as we make it. Grownups are not going to fix it for us and billionaires are not going to fix it for us. We either do it ourselves, or nobody does." - Mikey Dickerson, Administrator of the U.S. Digital Service. 
 

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