eZuce Streamlines Communications in Enterprise Companies

Friday Nov 16, 2012 by Susan Johnston - Contributor, VentureFizz

As technology introduces more modes of communication such as online chat, conference call, or email, those communication channels can feel increasingly fragmented. Andover, Mass.-based eZuce launched in 2010 and provides a mobile, social app that replaces phone hardware, public chat, and file-sharing with a single user interface where users can chat on AOL or use other programs without leaving the safety of their firewall.

Martin Steinmann, president and CEO at eZuce, describes it as a “one-stop shop communications program that’s purely software based. You can call anybody or do chat for customers’ software seamlessly. It’s a call center product and integrates with Outlook. It’s a simple way for organizations to communicate.”

The company was initially bootstrapped but has since raised seed funding and a series A round of funding. Last year, eZuce pivoted from focusing on companies with about 20 employees to enterprise companies with over 200-500 seats. Steinmann says the pivot has proven successful with major clients including Red Hat and Colorado State University. “We’re talking to several major retailers and aiming for much larger customers,” adds Steinmann. “We have a fully robust, really outstanding enterprise version that can support 90,000 users.”

In July, eZuce introduced 4.6, which offers extended scalability for its core products. They plan to introduce more updates this month. According to Steinmann, “our goal is to empower enterprises with the freedom and flexibility to establish partnerships with their preferred technology vendors, standardize on select platforms, and custom design their IT infrastructure while maximizing their investments leveraging our open communications platform.”

eZuce now has about 30 employees and is actively hiring. In addition to its headquarters in Andover, it has a research and development office in Bucharest, Romania and may open an office in Germany during the first quarter of next year.  

“It’s a pretty big market and it’s a must-have capability,” adds Steinmann. “We have been very successful in introducing this product into the market. A big part is to build out and continue to build out our sales resources. We’re also signing up channel partners to extend our sales and marketing reach.”

Susan Johnston is a journalist and contributor to VentureFizz.  You can follow Susan on Twitter (@UrbanMuseWriter) by clicking here.

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