101 - 250 employees
Series B
Communications
Enterprise Software / SaaS

ALICE Company Overview

ALICE is a hotel operations platform that empowers operational excellence and meaningful guest experiences. By bringing all hotel departments together with a single operations platform for internal communication and task management, ALICE helps hotel staff act as a team to provide consistently excellent service. Since the company was founded in 2013, ALICE has gained significant traction in the industry, working with more than 2,000 hotels and tens of thousands of hotel staff across many of the world’s leading brands, including Viceroy Hotel Group, Firmdale Hotels, Dream Hotel Group, and Grupo Posadas. The company acquired concierge technology provider GoConcierge in 2017. ALICE is the Forbes Travel Guide Brand Official Staff Technology Platform and the winner of Inc.’s Best Workplaces of 2019, Best Place to Work in Hotel Technology, Best Concierge Software, Best Engineering & Facilities Management, Best Guest App and Top Staff Task Management & Collaboration Platform at the 2019 HotelTechAwards.

Jobs at ALICE

 
3 Jobs Listed
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Boston (Remote)
About the Role We are looking for a Sales Engineer with a passion for selling technology solutions to senior executives in the hotel industry. You will be responsible for selling into new prospects, in conjunction with our Enterprise and Field Sellers, as well as handling upsells to existing customers to ensure high renewal and customer satisfaction levels. Measures of success include new customer acquisition rates, renewal rates, up-selling, cross-selling, customer satisfaction and contribution to overall sales team and business success. Responsibilities ...
Sales & Business Development
New York
About the Role ALICE puts a tremendous amount of work into to attracting, recruiting, and developing our talent. Our internship program exemplifies our commitment, and provides our people the opportunity to recruit students and leverage their experience to benefit both personal and professional growth. We are looking for a brilliant Human Resources Intern to join our People team. The ideal candidate is a self-starter, ready to learn, and above all passionate about building a company that people love working for Qualifications: Understanding of project...
HR, Finance, & Operations
New York
About the Role We take on the complex logistics of running every department in a hotel through a unified platform. Our mission is to improve the hospitality experience through technology built for the industry. Our vision is building a global operating system for delivering hospitality that guests dream of. We are looking for a PM to drive the next generation of ALICE products. The PM role operates across the entire lifecycle of the product, from research, to design, to development, to testing and release. We need a structured thinker who can synthesize diverse feedback and...
Product Management
104 W 27th St
New York, NY 10001
Boston (Remote), MA
Philadelphia (Remote), MA

Alice Culture

HOW WE ARE

Like the industry we serve, hospitality is one of our core values. We continually aim to anticipate needs, build empathy, be generous, and most of all, be genuine. We believe it’s important to act with integrity and to build relationships with the people around us.
  • Be hospitable
  • Be humble and lighthearted
  • Act with integrity
  • Build relationships

HOW WE WORK

We're passionate about our work and this passion means to not wait to be told to act, seize opportunities and find ways to have impact. We are in a path of consistent improvement and constant curiosity.
  • Be a self-starter
  • Have grit and get sh•t done
  • Continuously improve
  • Be curious

HOW WE TEAM

We are people with strong ideas but know how and when to let them go for the team to move forward together. We always give feedback from a place of care and support as everyone should be offered the chance to improve. We are kind but candid.
  • Have a strong idea loosely held
  • Act like an owner
  • Play like a team, think like a coach
  • Be hard on the problem, soft on people

Alice Culture

Blog

January 10, 2020
ALICE is excited to share we have been named to the list of top 10 Best Places to Work in Hotel Tech for 2020 by HotelTechReport. HTR surveys thousands of hotel tech employees around the world about what it’s like inside the operations of the industry’s greatest technology companies, and being on this list is truly an honor and a testament to our commitment to our people....
December 18, 2019
We love the holiday season here at ALICE and we’re excited to celebrate with our team globally. Having a distributed, global team means the holidays are celebrated both in our offices and around the world. ...
November 1, 2019
Halloween has arrived at ALICE and not just in our New York office! Having a distributed, global team means Halloween is celebrated both in our offices and virtually around the world....
October 22, 2019
ALICE Town Hall is our quarterly kick off event that we have held since we started in 2013. ALICE’s Town Hall to kick off Q4 of 2019 included our normal Founder’s presentation and then a team outing. ...
September 5, 2019
Camp Success 2019 ...